Category Archives: Ecommerce

Growing retail logistics options for customers causing confusion ?

An article in the Wall Street Journal (November 18,2018) titled “Black Friday Shoppers Beware:Online Shopping Gets More Complicated” describes the many options for shopping and pickup at retail stores. At Target there are 6 options from store purchase, to curbside … Continue reading

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Is V-commerce by Fanatics the future of retail?

An article in Fortune (September 1, 2018) titled “Licensed to Thrill”, describes the company Fanatics that has exclusive rights to sell professional basketball and football clothing. The company describes V-commerce as a combination of manufacturing, logistics and technology capacity. Fanatics … Continue reading

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Should Kohl’s sell Whole Foods products in it’s stores?

An article in Business Insider (March 2, 2018 http://www.businessinsider.com/kohls-could-help-whole-foods-reach-millions-of-new-customers-2018-3) suggests that an alliance between Kohl’s and Whole Foods may provide a winning combination. Last year, Kohl’s started accepting return products for Amazon. Kohl’s has a network of 1,110 stores in … Continue reading

Posted in Capacity, Collaboration, competitiveness, consumer, Cost, delivery, Ecommerce, retailers, Supply Chain Issues, technology | Tagged , , | Leave a comment

Ecommerce custom furniture by MaidenHome

An ecommerce company (https://www.maidenhome.com) offers customizable furniture, free delivery within six weeks, lifetime warranty, 30 day money back guarantee and prices around $2000 for furniture that would otherwise cost $6000.  They claim that working directly with craftsmen in North Carolina … Continue reading

Posted in Capacity, consumer, Cost, delivery, Ecommerce, emb2019, imm2018, logistics, Made in USA, manufacturer, Operations Management, Supply Chain Issues, Uncategorized | Tagged , , , , , | 32 Comments

Amazon’s physical store and its link to web data

A news report on NPR (http://www.npr.org/2017/08/15/540076527/be-more-than-a-bookstore-a-brick-and-mortar-shop-s-key-to-success)describes an Amazon store in New York City that sells books but uses data captured on the webstore to suggest related books, offer Amazon prime discounts etc. The physical store thus serves as an extension … Continue reading

Posted in Capacity, competitiveness, consumer, Cost, delivery, disruption, Ecommerce, logistics, retailers | Tagged , , , | 24 Comments

Smartphone ordering and long lines at Starbucks

An article in CNN Money (http://money.cnn.com/2017/01/27/investing/starbucks-long-lines-mobile-ordering-earnings/index.html) describes customer adoption of the Starbucks app to order and pay, but the consequent long wait to get their drinks.  The company expects over 30% of the orders at stores to move to mobile … Continue reading

Posted in Capacity, Ecommerce, fairness, Operations Management, ordering, queue, Service Operations, Starbucks, technology, Uncategorized | Tagged | 20 Comments

The costs and benefits of drop shipping to customers

An article in the Wall Street Journal (January 26, 2017) titled “Drop Shipping set to go mainstream as more retailers get on board” describes retailers use of shipping directly from suppliers to customers as a way to increase variety offered … Continue reading

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