Tag Archives: Service

The productivity benefit of tiny wireless in TSA queues

An article in the Wall Street Journal (August 16, 2016) titled “How Tiny Wireless Tech Makes Workers More Productive”¬†describes use of wireless tracking in a test in Atlanta to speed up security screening by Transportation Security Administration (TSA). Passengers place … Continue reading

Posted in consumer, emb2019, imm2018, productivity, technology, Uncategorized | Tagged , , , , , | 22 Comments

Brick and mortar stores using ecommerce tricks

An article in the Wall Street Journal (August 12, 2015) titled “Web retailers Teach In-store Tricks” describes Macy’s display of one item each of swimsuits, with shoppers using an app to get their size to try on. Freeing up the … Continue reading

Posted in competitiveness, consumer, Cost, product, retailers, Service Operations | Tagged , , , , , , , , | 5 Comments

Will Roadie provide an alternative cost effective delivery model ?

An article in the Wall Street Journal titled “Technology Bubble? Ask Waffle House” (February 24, 2015, http://www.wsj.com/articles/technology-bubble-ask-waffle-house-1424754062?cb=logged0.0031108735129237175) describes an alliance between Roadie (a technology startup) and Waffle House (a 24 hour restaurant). Under the agreement, Waffle House’s 1750 stores will … Continue reading

Posted in Capacity, Collaboration, Cost, delivery, Ecommerce, Operations Management, retailers | Tagged , , , , , , , | Leave a comment

Will Stihl’s strategy of sales through small dealers sustainable ?

An article in Bloombergbusinessweek (April 28, 2014) titled “Big-box Cutter” describes Stihl’s strategy to sell chain saws through small dealers, avoiding big box sales or internet sales. By selling through small dealers for whom they account for a significant portion … Continue reading

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged , , , , , , | Leave a comment

Will Amazon’s delivery trucks permit competitive same day delivery?

An article in the Wall Street Journal (April 24,2014) titled “Amazon, in a Threat to UPS, tries its own deliveries”, describes a plan by Amazon in San Francisco, Los Angeles and New York, to operate its own Amazon logo delivery … Continue reading

Posted in Ecommerce, Operations Management, Supply Chain Issues | Tagged , , , , , , , , , | 1 Comment

The “click and collect” grocery model in the UK

An article in the Financial Times (April 21, 2014) titled “WalMart’s English Experiment”, describes “click and collect”, an approach where WalMart owned Asda’s customers in the UK order their grocery online, it is delivered to temperature controlled lockers close to … Continue reading

Posted in Ecommerce, Global Contexts, Service Operations, Supply Chain Issues | Tagged , , , , , , , , , | 2 Comments

Tracking Emergency Room patients across hospitals to decrease costs and improve care

An article in Bloombergbusinessweek (April 7,2014) titled “Hospitals share data to prevent ER abusers”, describes an effort in Washington state to pool data regarding ER patient treatments to prevent wasteful spending. With 20% of patients accounting for over 4 ER … Continue reading

Posted in Collaboration, Operations Management, Service Operations | Tagged , , , , , , | Leave a comment