Category Archives: queue

TSA’s plans to reduce queues at US airports

An article in the Wall Street Journal (November 14, 2018) titled “”The Struggle to Make Airport Lines a Little Less Awful” Reports that in 2018 only 2.4% of passengers in the top 40 airports waited more than 20 minutes, compared … Continue reading

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Reducing Emergency Room queue time using telemedicine

An article in the Wall Street Journal (March 27, 2017) titled “Can Tech Speed up Emergency Room Care?” describes the increased use of remote care by emergency room doctors at New-York Presbyterian/Weill Cornell Medicine. ┬áThe Express care program offers emergency … Continue reading

Posted in Capacity, consumer, Cost, productivity, queue, technology, Uncategorized | Tagged , , , , | Leave a comment

Smartphone ordering and long lines at Starbucks

An article in CNN Money (http://money.cnn.com/2017/01/27/investing/starbucks-long-lines-mobile-ordering-earnings/index.html) describes customer adoption of the Starbucks app to order and pay, but the consequent long wait to get their drinks. ┬áThe company expects over 30% of the orders at stores to move to mobile … Continue reading

Posted in Capacity, Ecommerce, fairness, Operations Management, ordering, queue, Service Operations, Starbucks, technology, Uncategorized | Tagged | 20 Comments