Category Archives: Uncategorized

MicroHospitals and fast service by St Vincent in Indiana

Posted on November 2, 2017 by

An article in IndyStar (https://www.indystar.com/) describes a micro-hospital by St Vincent in Noblesville, Indiana. These micro-hospitals are around 60,000 sq ft, cost $12 million, have seven emergency rooms including one for trauma, four in patient rooms and eight overnight beds. … Continue reading →

Posted in Capacity, congestion, consumer, emb2019, hospital, imm2018, logistics, Service Operations, technology, Uncategorized | Tagged , , , , , | 38 Comments

Ecommerce custom furniture by MaidenHome

Posted on November 2, 2017 by

An ecommerce company (https://www.maidenhome.com) offers customizable furniture, free delivery within six weeks, lifetime warranty, 30 day money back guarantee and prices around $2000 for furniture that would otherwise cost $6000.  They claim that working directly with craftsmen in North Carolina … Continue reading →

Posted in Capacity, consumer, Cost, delivery, Ecommerce, emb2019, imm2018, logistics, Made in USA, manufacturer, Operations Management, Supply Chain Issues, Uncategorized | Tagged , , , , , | 32 Comments

Shoe Manufacturing moving from China to Ethiopia as costs increase

Posted on June 1, 2017 by

An article in the New York Times (June 1, 2017) titled “Chinese maker of Ivanka’s Shoes Looks for Cheaper labor”, describes the Chinese shoe manufacturer, Huajian International, moving some of their production from China to Ethiopia in response to decreased … Continue reading →

Posted in Africa, Capacity, China, consumer, Cost, delivery, Global Contexts, logistics, Made in USA, shoes, supplier, Supply Chain Issues, technology, Uncategorized | Tagged , , , , , | Leave a comment

Reducing Emergency Room queue time using telemedicine

Posted on March 27, 2017 by

An article in the Wall Street Journal (March 27, 2017) titled “Can Tech Speed up Emergency Room Care?” describes the increased use of remote care by emergency room doctors at New-York Presbyterian/Weill Cornell Medicine.  The Express care program offers emergency … Continue reading →

Posted in Capacity, consumer, Cost, productivity, queue, technology, Uncategorized | Tagged , , , , | 28 Comments

Bird flu and global poultry supply chain impact

Posted on March 23, 2017 by

An article in the Wall Street Journal (March 22, 2017) titled “Bird-Flu Outbreak Brings Pain for Poultry Producers in Asia”, describes the emerging cases of H7N9 bird flu in China, with over 140 human deaths in China this year alone, … Continue reading →

Posted in Capacity, chicken, competitiveness, consumer, Cost, disruption, Global Contexts, Supply Chain Issues, Uncategorized | Tagged , , , , , | 26 Comments

Smartphone ordering and long lines at Starbucks

Posted on January 27, 2017 by

An article in CNN Money (http://money.cnn.com/2017/01/27/investing/starbucks-long-lines-mobile-ordering-earnings/index.html) describes customer adoption of the Starbucks app to order and pay, but the consequent long wait to get their drinks.  The company expects over 30% of the orders at stores to move to mobile … Continue reading →

Posted in Capacity, Ecommerce, fairness, Operations Management, ordering, queue, Service Operations, Starbucks, technology, Uncategorized | Tagged | 20 Comments

Amazon’s patent for flying warehouses and delivery drones

Posted on January 24, 2017 by

An article in techcrunch.com (https://techcrunch.com/2016/12/28/amazon-patents-show-flying-warehouses-that-send-delivery-drones-to-your-door/) describes a patent filed by Amazon that describes a floating warehouse that can deliver product to customers via drones. By parking the warehouse close to large gatherings (such as sporting events) the patent claims quickly … Continue reading →

Posted in delivery, Ecommerce, logistics, Operations Management, ordering, Supply Chain Issues, technology, Uncategorized | Leave a comment

Sensors in grocery stores and customer benefit

Posted on January 24, 2017 by

An article in the Wall Street Journal (January 20,2017) titled “Kroger tests sensors, analytics in interactive grocery shelves” describes Kroger, the US grocery chain, deploying sensors that detect mobile devices and, through LCD screens on aisles, interact with customers’ shopping … Continue reading →

Posted in consumer, Cost, Ecommerce, logistics, loyalty, mgmt5612018, Operations Management, product, technology, Uncategorized | Tagged , | 102 Comments

What innovation lessons can one learn from LEGO ?

Posted on January 23, 2017 by

The book “Brick by Brick:How LEGO rewrote the rules of innovation and conquered the global toy industry”  by David Robertson describes the rebirth of LEGO and strategic choices made along the way. The book lists ideas such as a) linking … Continue reading →

Posted in Collaboration, competitiveness, consumer, Cost, disruption, Innovation, logistics, Operations Management, Uncategorized | Leave a comment

Do surging ecommerce orders portend lower ontime Christmas deliveries by UPS and FedEx

Posted on December 17, 2016 by

An article in the Wall Street Journal (December 13, 2016) titled “UPS, FedEx Struggle to Keep Up with Surge in Holiday Orders” describes the increase in ecommerce orders from 18% last year to 25% this year and a reduction in … Continue reading →

Posted in Capacity, competitiveness, consumer, Cost, delivery, Ecommerce, Supply Chain Issues, Uncategorized | Tagged , , , | Leave a comment