Category Archives: Service Operations

Tracking Emergency Room patients across hospitals to decrease costs and improve care

Posted on April 19, 2014 by aviyer2010

An article in Bloombergbusinessweek (April 7,2014) titled “Hospitals share data to prevent ER abusers”, describes an effort in Washington state to pool data regarding ER patient treatments to prevent wasteful spending. With 20% of patients accounting for over 4 ER … Continue reading →

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State laws regarding beer distribution and impact on small breweries

Posted on March 30, 2014 by aviyer2010

An article in the New York Times (March 30, 2014) titled “Free Craft Beer!” describes the franchise rule in many US states that requires beer manufacturers to choose one distributor in a state to distribute their product. The absence of … Continue reading →

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The business of personalizing IKEA products

Posted on March 30, 2014 by aviyer2010

An article in Bloombergbusinessweek (February 24,2014) titled “Cry of the Style. Mavens” describes smaller companies that enable customers to personalize their IKEA products. Companies like Bemz provide slipcovers for chairs, couches and beds, and Superfront, that modifies kitchens and wardrobes, … Continue reading →

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Will delaying online cab service pickups by 15 minutes increase competition in France

Posted on February 12, 2014 by aviyer2010

An article in the Wall Street Journal titled “Uber, Taxis engage in French Street Fight” (30 December 2013) describes a proposal to impose a 15 minute delay between the online order and pickup by online by limo service companies like … Continue reading →

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Is web ordering shifting the market share to national chains ?

Posted on February 9, 2014 by aviyer2010

An article in the Wall Street Journal titled “Big Pizza Chains use web ordering to slice out a bigger market share” (February 6,2014), describes an increase in the market share for large pizza chains to 52% from 47% in 2009, … Continue reading →

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Delivery, fashion tips, payment collection and returns by Lamoda’s couriers

Posted on February 9, 2014 by aviyer2010

An article in Bloombergbusinessweek titled “Where the Deliveryman Gives Fashion Advice” (February 10, 2014), describes the ecommerce website Lamoda in Russia. The internet fashion retailer offers home delivery of fashion that customers can try on and decide within 15 minute … Continue reading →

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“Anticipatory Shipping” ideas from Amazon

Posted on January 24, 2014 by aviyer2010

An article in the CBS News website (http://www.cbsnews.com/news/amazon-files-patent-for-anticipatory-shipping/) titled “Amazon files patent for anticipatory shipping” provides an outline of the idea. The key is that goods would be shipped out before the customer places the order so that the deliveries … Continue reading →

Posted in Ecommerce, emb2019, imm2018, Operations Management, Service Operations, Supply Chain Issues | Tagged , , , , , , , , , , , , | 38 Comments

The many reasons for Christmas delivery delays by UPS

Posted on January 18, 2014 by aviyer2010

An article in Supply Chain Digest (Jan 6, 2014) available at (http://www.scdigest.com/ontarget/14-01-06-2.php?cid=7717) discusses reasons for the delivery delays of Christmas orders handled by UPS. While UPS anticipated an 8% increase in shipment volume, and added 55,000 employees and 23 aircraft, … Continue reading →

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Centralized vs decentralized last mile delivery models in New York City

Posted on January 18, 2014 by aviyer2010

An article in the Wall Street. Journal (December 21,2013) titled titled “Delivery goes Hi-Tech” describes Hobsons, a delivery service with its own vans that does 300 trips a day currently, and Postmates, a decentralized service provider that broadcasts request to … Continue reading →

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Tracking consumers and adjusting inventory locations to improve retail performance

Posted on December 9, 2013 by aviyer2010

An article in the Wall Street Journal titled “Hot at the Mall:Heat Maps to Track Shoppers” (December 9,2013) describes heat sensor technology and cell phone tracking software used by retailers to identify shoppers routes through the store, bottlenecks, and products … Continue reading →

Posted in competitiveness, consumer, Ecommerce, Operations Management, Service Operations, technology | Tagged , , , , , , , , , | 24 Comments