Tag Archives: Service

Can data transparency reduce medical errors and increase coordination of care?

Posted on September 17, 2012 by aviyer2010

An article by Dr Marty Makary in Newsweek (September 24, 2012) describes medical error rates at 25%, with 100,000 people dying due to preventable errors. But he suggests that data transparency, such as the publication of heart surgery data by … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged Consumers, Coordination, Cost, data, healthcare, Quality, Service, Supply Chain, transparency | Leave a comment

Can faster delivery help Amazon.com compensate for state sales tax collection ?

Posted on September 17, 2012 by aviyer2010

An article in the New York Times (September 15,2012) describes the rapid pace of new warehouses opened by Amazon.com to hold inventory close to customers and cut a day out of shipping time. Next day or same day delivery will … Continue reading →

Posted in Operations Management, Supply Chain Issues | Tagged Amazon.com, competition, Consumers, Ecommerce, Efficiency, faster delivery, sales tax, Service, Supply Chain | 1 Comment

Walgreen’s Jupiter warehouse controlled substances shipments shut by US agents

Posted on September 15, 2012 by aviyer2010

An article in the Wall street Journal (September 15, 2012) reports that controlled substances shipments from Walgreens Jupiter warehouse were shut amidst government claims that shipments were diverted to addicts. The government accuses Walgreens of having insufficient controls over sales … Continue reading →

Posted in Operations Management, Supply Chain Issues | Tagged Consumers, painkillers, pharmacy, regulation, Retail, Risk, Service, Supply Chain | Leave a comment

The potential supply chain impact of eliminating agency pricing for ebooks

Posted on September 11, 2012 by aviyer2010

An article in the Wall Street Journal (September 8,2012) describes a settlement by a set of publishers and the department of justice and elimination of the scheme whereby publishers set retail prices and paid a percent of retail price go … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged competition, Consumers, Coordination, Costs, ebooks, prices, Retail, Service, Suppliers, Supply Chain | Leave a comment

Health care waste in the US estimated at $750 billion

Posted on September 11, 2012 by aviyer2010

A report released by the Institute for Medicine in September 2012, titled “Best Health Care at lower Cost:The Path to Continuously Learning Health Care in America” , suggests that the US health care system had 30% of wasted expense or … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged Collaboration, Consumers, Coordination, Cost, healthcare, Quality, Service, Supply Chain | Leave a comment

Too few countries producing staple crops and associated risk

Posted on September 7, 2012 by aviyer2010

An article in the New York Times (September 7,2012) describes food price increases of 10% from June to July 2012, corn and wheat price increases of 25% and soybean price increases of 17%. The reason – drought in the US … Continue reading →

Posted in Global Contexts, Operations Management, Supply Chain Issues, Sustainability | Tagged agriculture, Capacity, Consumers, Cost, disruption, Environment, Global, Risk, Service, Suppliers, Supply Chain | Leave a comment

Civil disobedience, Rare earth processing and supply chains

Posted on September 7, 2012 by aviyer2010

An article in the New York Times (September 6, 2012) describes plans by two NGOs in Malaysia, Himpunan Hijau and Save Malaysia Stop Lynas, to protest a plan by Lynas, a materials processor, to start rare earth processing in a … Continue reading →

Posted in Global Contexts, Operations Management, Supply Chain Issues | Tagged Cost, disruption, Global, manufacturing, Rare Earths, regulation, Risk, Service, Suppliers, Supply Chain | Leave a comment

The Cheesecake Factory and 2.5 % food waste

Posted on September 5, 2012 by aviyer2010

An article by Atul Gawande in the New Yorker (August 13, 2012) describes the processes used at the Cheesecake Factory restaurant to decrease its food waste to under 2.5 %. These include guest forecasting – which estimates the demand each … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged Consumers, Cost, Retail, Service, Suppliers, Supply Chain, Variety, waste | Leave a comment

Manufacturing hubs with entire supply chains in Ohio to be competitive

Posted on September 2, 2012 by aviyer2010

An article in Fortune (June 11, 2012) describes a plan proposed by Mark Kwamme to create Manufacturing hubs consisting of entire supply chains to compensate for higher labor costs. The goal is to reduce logistics costs and thus decrease overall … Continue reading →

Posted in Global Contexts, Operations Management, Supply Chain Issues | Tagged Capability, Capacity, competition, manufacturing, Ohio, Service, Suppliers, Supply Chain | Leave a comment

Should natural gas filling stations be subsidized ?

Posted on September 2, 2012 by aviyer2010

An article in the New York Times (June 21, 2012) describes the abundant availability and low prices of natural gas, even though it could provide a cheaper, less polluting alternative to oil if available widely. A move to enable natural … Continue reading →

Posted in Operations Management, Supply Chain Issues, Sustainability | Tagged Capacity, Consumers, Cost, Design, manufacturing, regulation, Service, Supply Chain | 1 Comment