Robots support staff, increase throughout, despite fewer employees at a restaurant

An article in CNN.com (September 8,2021) titled “Robots are picking up unwanted jobs at a Latin restaurant in Texas”, describes a mobile robot with an iPad that greets customers, takes them to the assigned tables and carries the food for the wait staff, and cost $15/day. The result is an increase of 50 to 100% in volume, with a third less staff, who like the assistance of the robot. Will automation in the form of assistive robots become the norm even after the pandemic, and will it permit restaurants to increase pay for their staff while remaining profitable ? How should the robots be configured to generate both efficiency and increased customer satisfaction ? Should the robots be reprogrammable to match the preferences of the wait staff to increase their return on investment ?

About aviyer2010

Professor
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