Category Archives: Service Operations

Will water to boost engine performance be adopted by consumers ?

An article in the New York Times (September 29, 2016) titled “How do you make turbo engines more efficient, Just Add Water”, describes a technology by Bosch that sprays water on cylinders to cool combustion temperatures and increase engine efficiency … Continue reading

Posted in Capacity, consumer, Cost, logistics, manufacturer, Service Operations, Uncategorized | Tagged , | Leave a comment

Ecommerce and time to market

An article in the Financial Times,¬† (November 20 2015) titled “Ecommerce offers a cheaper and faster way to market”, describes the growth of BAT i.e., Baidu, Alibaba and Tencent, in China. With Alibaba selling $14.3 billion worth of goods on … Continue reading

Posted in consumer, Cost, delivery, Ecommerce, Global Contexts, Service Operations, ship, Supply Chain Issues, Uncategorized | Tagged , , , , | Leave a comment

Will information sharing regarding subsea oilwell bolt failures improve performance?

An article in the Wall Street Journal¬† (July 9, 2016) titled “New Worries over Subsea Oil Wells” describes bolt failure costs for connector units in subsea wells. The bolts were supplied by GE, Schlumberger and National Oilwell, all competitors in … Continue reading

Posted in disruption, emb2021, product, Service Operations, Uncategorized | Tagged , , , , , | 19 Comments

Even faster fashion and its impact

An article in BBC.com (September 8, 2016) titled “Designers aim for even faster fashion” describes the option of ordering items shown on the runway as a new fashion trend offered by Burberry, Tom Ford and Tommy Hilfiger. This approach drops … Continue reading

Posted in competitiveness, consumer, delivery, Global Contexts, logistics, ordering, Service Operations, ship, Supply Chain Issues, Uncategorized | Tagged , , , , | 69 Comments

Choosing queues to minimize wait time

An article in the New York Times (September 7,2016) titled “How to pick the Fastest Line at the Supermarket” describes how choosing a line with one person with 100 items may be faster than a line with four people with … Continue reading

Posted in Capacity, emb2019, imm2018, Operations Management, productivity, retailers, Service Operations, Uncategorized | Tagged , , , , , , | 24 Comments

The productivity benefits from Amazon ‘s Kiva robots

An article in Quartz (http://qz.com/709541/amazon-is-just-beginning-to-use-robots-in-its-warehouses-and-theyre-already-making-a-huge-difference/) claims that the “click to ship” time at Amazon has decreased from 60-75 minutes with human operators to 15 minutes using Kiva robots. In addition, with robots, warehouse inventory can increase by 50%, thus decreasing … Continue reading

Posted in competitiveness, consumer, Cost, Ecommerce, logistics, Operations Management, productivity, Service Operations, technology, Uncategorized | Tagged , , , , , | 48 Comments

Shopping cart robots at Walmart ?

An article in the website geek.com (http://www.geek.com/news/walmart-is-turning-its-shopping-carts-into-robots-that-follow-you-1658786/) describes a partnership between Walmart and Five element Robotics to assist Walmart shoppers using a personal robot. The goal is to have the robot gather things in the shopper’s shopping list and freeing … Continue reading

Posted in competitiveness, consumer, Cost, Ecommerce, logistics, Operations Management, productivity, Service Operations, technology, Uncategorized | Tagged , , , | Leave a comment

Will managing delivery logistics help Amazon improve service?

An article in the Wall Street Journal (December 23,2015) titled “Amazon Seeks to Ease Ties with UPS” describes the close relationship between the two companies evolving into one in which Amazon is now attempting to control it’s logistics costs, which … Continue reading

Posted in Capacity, competitiveness, Cost, delivery, Ecommerce, Service Operations, Supply Chain Issues, Uncategorized | 2 Comments

Will rethinking operations improve hospital outcomes?

An article in the New York Times (February 2, 2016) titled “Hospitals Focus on Doing No Harm”, describes the dramatic impact of operational changes on outcomes, with an eye to reducing the 75,000 preventable deaths nationwide. Orlando Health reports reducing … Continue reading

Posted in Collaboration, consumer, Cost, emb2021, hospital, imm2019, logistics, Service Operations, Uncategorized | Tagged , , , , , , , , , , | 58 Comments

Brick and mortar stores using ecommerce tricks

An article in the Wall Street Journal (August 12, 2015) titled “Web retailers Teach In-store Tricks” describes Macy’s display of one item each of swimsuits, with shoppers using an app to get their size to try on. Freeing up the … Continue reading

Posted in competitiveness, consumer, Cost, product, retailers, Service Operations | Tagged , , , , , , , , | 5 Comments