Tag Archives: queues

Choosing queues to minimize wait time

An article in the New York Times (September 7,2016) titled “How to pick the Fastest Line at the Supermarket” describes how choosing a line with one person with 100 items may be faster than a line with four people with … Continue reading

Posted in Capacity, emb2019, imm2018, Operations Management, productivity, retailers, Service Operations, Uncategorized | Tagged , , , , , , | 24 Comments

Managing retail customer queues to decrease dissatisfaction

An article in the Wall Street Journal (Dec 8, 2011) describes retail queues and consumer perceptions of waiting time.  While a single queue is mathematically ideal as an approach to decrease average wait times, consumers perceive any waiting time greater … Continue reading

Posted in Operations Management, Service Operations | Tagged , , , , , , | Leave a comment