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Category Archives: Service Operations
A novel solution to get pregnant women in Ghana, ready to deliver, to a hospital faster
An article in the New York Times (October 30, 2012) describes the benefit on women and children’s health if the mother delivers in a hospital. But getting the mother, who cannot afford to pay for a cab, to the closest … Continue reading
Hospital payments linked to patient satisfaction scores a good idea ?
An article in the Wall Street Journal (October 15,2012) describes a plan to hold back $1 billion in reimbursements that will be distributed based on patient satifaction survey scores. The scores measure whether patients were treated with courtesy, whether they … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Cost, hospitals, reimbursements, satisfaction, Service
1 Comment
Will shifting patients to retail clinics for minor treatments improve service and lower costs
An article in the New York Times (October 10, 2012) describes the rise of retail clinics in Manhattan, with costs of care 30-40% below doctor’s offices and 80% lower than emergency care. The result of many retail locations is a … Continue reading
Posted in Service Operations, Supply Chain Issues
Tagged Capacity, Consumers, Coordination, Cost, healthcare, Retail, Service, Trends
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Intellectual property rights on visible car parts in France and rising repair costs
An article in the Wall Street Journal (October 9, 2012) describes a regulation in France that grants automakers intellectual property rights over the external looks of the car, thus guaranteeing that mirrors, bumpers, windshield wipers etc have to be purchased … Continue reading
Ban plastic bags ? Or worry about unintended consumer costs ?
An article in the Wall Street Journal (October 8, 2012) describes two sides of a decision to ban plastic bags. On the one hand, plastic bags clog up recycling equipment, create clean up costs and add up to $ 30 … Continue reading
Posted in Service Operations, Supply Chain Issues, Sustainability
Tagged bags, Consumers, Environment, plastic, regulation, Retail, Service, Sustainable
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Drug shortages and quality issues at backup compounding pharmacies
An article in the New York Times (October 4, 2012) describes an outbreak of meningitis caused a fungus that contaminated steriod solutions supplied by a compounding pharmacy in New England. Hospitals ordered the solution, which was in short supply, from … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues
Tagged Cost, disruption, manufacturing, Margins, pharma, Quality, Service, Supply Chain
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Google’s “RE < C" initiative and impact
An article in Fortune (July 23, 2012) describes an effort by Google to initiate projects to drive the cost of renewable enery (RE) to becom elower than the cost of coal (C) based sources. Server farms account for 2% of … Continue reading
The projected impact of insufficient port improvements on the US economy
An article in the Supply Chain Management Review (Sept 17, 2012 http://www.scmr.com/article/the_american_society_of_civil_engineers_say_u.s._supply_chains_at_risk/?goback=.gde_115985_member_165825492) states that investments in US marine ports ad waterways upkeep from now to 2020 is planned to be $ 16 billion lower than required, while investments in airports … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Capacity, Consumers, Cost, Design, Efficiency, Infrastructure, Inventory, regulation, Risk, Service
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The Google and Amazon product search competition
An article in the New York Times (September 10, 2012) describes the growing battle between Amazon.com and Google to lead in product search. As Google tries to improve its product search and provide more ecommerce services, it has decided to … Continue reading
Posted in Ecommerce, Service Operations, Supply Chain Issues
Tagged Amazon, competition, Consumers, Cost, Ecommerce, Google, Retail, Service, Supply Chain
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Can data transparency reduce medical errors and increase coordination of care?
An article by Dr Marty Makary in Newsweek (September 24, 2012) describes medical error rates at 25%, with 100,000 people dying due to preventable errors. But he suggests that data transparency, such as the publication of heart surgery data by … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Coordination, Cost, data, healthcare, Quality, Service, Supply Chain, transparency
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Global Supply Chain Musings 