Tag Archives: satisfaction

Hospital payments linked to patient satisfaction scores a good idea ?

Posted on October 23, 2012 by aviyer2010

An article in the Wall Street Journal (October 15,2012) describes a plan to hold back $1 billion in reimbursements that will be distributed based on patient satifaction survey scores. The scores measure whether patients were treated with courtesy, whether they … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged , , , , , | 1 Comment