Tag Archives: queue

TSA’s plans to reduce queues at US airports

An article in the Wall Street Journal (November 14, 2018) titled “”The Struggle to Make Airport Lines a Little Less Awful” Reports that in 2018 only 2.4% of passengers in the top 40 airports waited more than 20 minutes, compared … Continue reading

Posted in airport, Capacity, queue, Service Operations, technology | Tagged , , , , | Leave a comment

Reducing Emergency Room queue time using telemedicine

An article in the Wall Street Journal (March 27, 2017) titled “Can Tech Speed up Emergency Room Care?” describes the increased use of remote care by emergency room doctors at New-York Presbyterian/Weill Cornell Medicine. ┬áThe Express care program offers emergency … Continue reading

Posted in Capacity, consumer, Cost, productivity, queue, technology, Uncategorized | Tagged , , , , | Leave a comment

Voting lines in New York City, machine failures, repair personnel and backup

An article in the New York Times (November 8, 2016) describes the long lines to vote in New York City. The article describes 50 repair personnel allocated to repair machines in 1200 stations, but also stuck in traffic as they … Continue reading

Posted in Capacity, Operations Management, technology | Tagged , | 3 Comments

The challenges in estimating health system response to waiting time measurement systems

An article in the Wall Street Journal (May 25, 2012) titled “Long Medical Waits prove hard to cure” describes different waiting time measurements and the consequent dysfunctional system response. Measuring the waiting time experienced by patients served or focusing on … Continue reading

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged , , , , , , , , , | 19 Comments