Tag Archives: queue

TSA’s plans to reduce queues at US airports

Posted on November 17, 2018 by aviyer2010

An article in the Wall Street Journal (November 14, 2018) titled “”The Struggle to Make Airport Lines a Little Less Awful” Reports that in 2018 only 2.4% of passengers in the top 40 airports waited more than 20 minutes, compared … Continue reading →

Posted in airport, Capacity, queue, Service Operations, technology | Tagged , , , , | Leave a comment

Reducing Emergency Room queue time using telemedicine

Posted on March 27, 2017 by aviyer2010

An article in the Wall Street Journal (March 27, 2017) titled “Can Tech Speed up Emergency Room Care?” describes the increased use of remote care by emergency room doctors at New-York Presbyterian/Weill Cornell Medicine.  The Express care program offers emergency … Continue reading →

Posted in Capacity, consumer, Cost, productivity, queue, technology, Uncategorized | Tagged , , , , | 28 Comments

Voting lines in New York City, machine failures, repair personnel and backup

Posted on November 8, 2016 by aviyer2010

An article in the New York Times (November 8, 2016) describes the long lines to vote in New York City. The article describes 50 repair personnel allocated to repair machines in 1200 stations, but also stuck in traffic as they … Continue reading →

Posted in Capacity, Operations Management, technology | Tagged , | 3 Comments

The challenges in estimating health system response to waiting time measurement systems

Posted on May 27, 2012 by aviyer2010

An article in the Wall Street Journal (May 25, 2012) titled “Long Medical Waits prove hard to cure” describes different waiting time measurements and the consequent dysfunctional system response. Measuring the waiting time experienced by patients served or focusing on … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged , , , , , , , , , | 19 Comments