Tag Archives: Service

Temporary Stores by Toys R Us for the Holiday Season

Posted on January 12, 2011 by aviyer2010

A Wall Street Journal article (September 15,2009) describes a plan by Toys R Us to open 350 temporary stores that will stay open during the holiday season and then shut down.  The stores will be smaller and will carry the … Continue reading →

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Speed vs Screening for Air Cargo

Posted on January 12, 2011 by aviyer2010

A New York Times article (Page 1, Nov 2,2010) describes plans by the US administration to demand potentially 100 % screening of air cargo.  But the question is whether such screening should apply to the 80 % of air cargo … Continue reading →

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Cotton Prices surge 91 % and Rayon Use increases

Posted on January 10, 2011 by aviyer2010

An article in the Wall Street Journal (6 Jan 2011) describes the quandary faced by apparel manufacturers who face cotton price increases of 91 % over the course of the year.  An alternative is another fabric also obtained naturally, from … Continue reading →

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Outsourcing Accounting to Sri Lanka

Posted on December 6, 2010 by aviyer2010

A recent New York Times article   (http://www.nytimes.com/2010/11/30/business/global/30lanka.html) describes the growing outsourcing of accounting services to companies in Sri Lanka.  The country has a large number (over 10,000) certified accountants with over 30,000 now enrolled.  Given the high literacy rate, and … Continue reading →

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Baristas at Starbucks – “No More than two Drinks”

Posted on October 13, 2010 by aviyer2010

A Wall Street Journal article (Oct 13,2010) reports current plans at Starbucks to improve the quality of drinks by making them fresher. The new process cuts batching – requiring milk be frothed separately for each order. It also restricts barista to … Continue reading →

Posted in Operations Management, Service Operations | Tagged , , , | 1 Comment