Tag Archives: Service

Are Samsung’s Galaxy Tablet Sales real ?

Posted on September 5, 2011 by aviyer2010

An article in CNN Money (http://tech.fortune.cnn.com/2011/09/04/samsung-on-the-run/?utm_source=pulsenews&utm_medium=referral&utm_campaign=Feed%3A+fortunebrainstormtech+%28Fortune+Brainstorm+Tech%29) describes a statement by a manager at Lenovo that suggests that Samsung’s purported 1 million Galaxy Tablet units shipped to retailers generated just 20,000 units of sales. Did Samsung stuff the channel to gain reputation … Continue reading →

Posted in Global Contexts, Supply Chain Issues | Tagged competition, Consumers, Demand Surge, disruption, Galaxy Tablets, Growth, Samsung, Service, Suppliers, Supply Chain | Leave a comment

Nurse Navigators and patient service supply chains

Posted on August 21, 2011 by aviyer2010

A Wall Street Journal article (August 16, 2011) describes the role of a nurse navigator to assist patients from start of the diagnosis through completion of treatment. The nurse navigator starts with the patient right from initial diagnosis (in one … Continue reading →

Posted in Service Operations, Supply Chain Issues | Tagged Consumers, Coordination, Cost, healthcare, Service, Supply Chain | 1 Comment

“Amazon Law” and supply chain impact

Posted on August 15, 2011 by aviyer2010

A Wall Street Journal article (August 3, 2011) estimates that being required to collect sales tax would reduce Amazon.com’s sales by 1.4 % or about $ 650 million per year. While operating without a brick-and-mortar store in all states, Amazon.com does … Continue reading →

Posted in Ecommerce, Operations Management, Service Operations, Supply Chain Issues | Tagged competition, Consumers, Cost, product development, Service, state taxes, Supply Chain, warehousing | Leave a comment

Ecommerce Robustness during economic downturn

Posted on August 15, 2011 by aviyer2010

A Wall Street Journal article (August 14, 2011) describes the potential growth of ecommerce businesses (10 % in 2011 and 9 % in 2012) even as overall retail sales are expected to decrease. Increased selection, pooled inventory that can be … Continue reading →

Posted in Ecommerce, Operations Management, Service Operations, Supply Chain Issues | Tagged competition, Consumers, Cost, Ecommerce, Efficiency, Service, Supply Chain | Leave a comment

Toyota’s Toyotag and engaging consumers

Posted on August 3, 2011 by aviyer2010

A New York Times article (August 2, 2011) describes Toyota’s use of Toyotags – a “logo inside a ring” that permits customers with smartphones to get specific product information from the mobile bar code, but also permits use of a … Continue reading →

Posted in Global Contexts, Operations Management, Service Operations, Supply Chain Issues | Tagged autos, Consumers, Service, Supply Chain | Leave a comment

“Better Place” battery swapping stations in Denmark and the future of EVs

Posted on August 2, 2011 by aviyer2010

An article in the New York Times (July 29, 2011) describes recently opened battery swapping stations by “Better Place” in Denmark. Oweners of electric vehicles lease batteries and drive into swap stations to replece batteries. A robot operated device removes … Continue reading →

Posted in Operations Management, Supply Chain Issues, Sustainability | Tagged autos, car battery, electric vehicle, Service, Supply Chain, Sustainable | Leave a comment

Product package size and associated potential liability

Posted on July 29, 2011 by aviyer2010

A Wall Street Jorunal article (28 July 2011) describes a lawsuit in Las Vegas against generic manufacturers of propofol used in colonoscopy. The manufacturers sold 50 milliliter bottles that could be used for at least two procedures. However, labels on … Continue reading →

Posted in Operations Management, Service Operations | Tagged Design, Generic, liability, manufacturing, poka-yoke, Quality, Service | Leave a comment

The US and Mexico Truck Transport Agreement

Posted on July 27, 2011 by aviyer2010

A New York Times article (July 6, 2011) summarizes the recent agreement to let Mexican truckers carry loads into US destinations, thus decreasing trade frictions (cost and time delays) at the US-Mexico border. In turn, this agreement decreases Mexican tariffs … Continue reading →

Posted in Global Contexts, Operations Management, Service Operations, Supply Chain Issues | Tagged Global, regulation, Service, Supply Chain, truck | Leave a comment

Impact of the DOT delay rule on flight cancellations

Posted on June 13, 2011 by aviyer2010

An article in CNN.com (http://www.cnn.com/2011/TRAVEL/06/13/tarmac.delays.cancellations/index.html?hpt=hp_bn12) describes the impact of the new Department of Transportation rile that penalizes airlines up to $ 27,500 per passenger for ground delays of more than three hours. The result was a drop in such delays … Continue reading →

Posted in Operations Management, Service Operations | Tagged Capacity, Cost, disruption, Loyal Customers, Service, Supply Chain | Leave a comment

Heavy Equipment monitoring and Energy Savings

Posted on June 1, 2011 by aviyer2010

An article in the Wall Street Journal (June 1, 2011) describes the use of electronic monitoring of heavy equipment (bulldozers, dump trucks etc) to decrease costs. One contractor claims that his excavators were idling 48 % of the time in … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged Costs, Design, heavy equipment, parts, Service, Suppliers, Supply Chain, tracking | 1 Comment