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Tag Archives: Service
Reducing design elements to improve supply chain performance at Lego
An article in Bloombergbusinessweek (Dec 19,2011) describes Lego’s decision to outsource themeparks, sell the entertainment division and decrease the number of design elements available to designers from 12,900 to 7,000. The company describes each new element as creating both mold … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues
Tagged Cost, Design, Efficiency, Retail, Service, Suppliers, Supply Chain
2 Comments
Ebooks more expensive than paper ?
An article in the Wall Street Journal ( Dec 15, 2011) describes a decision by book publishers to dictate retail prices for ebooks, with retailers requiring permission before discounting. Given that used paper book prices are set by market trends, … Continue reading
Posted in Ecommerce, Global Contexts, Service Operations, Supply Chain Issues
Tagged books, Ecommerce, Global, regulation, Service, software, Supply Chain
1 Comment
FDA Supplier Shutdown and Cancer Drug shortages
An article in the Wall Street Journal (Dec 8, 2011) describes overdue preventive maintenance, quality issues (such as urine in a can in the storage area) not invetsigated enough and excessive defects in some products. The result – the Bedford, … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues
Tagged disruption, Global, manufacturing, regulation, Service, Supply Chain
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Managing retail customer queues to decrease dissatisfaction
An article in the Wall Street Journal (Dec 8, 2011) describes retail queues and consumer perceptions of waiting time. While a single queue is mathematically ideal as an approach to decrease average wait times, consumers perceive any waiting time greater … Continue reading
Posted in Operations Management, Service Operations
Tagged Consumers, Cost, Design, queues, Retail, Service, Supply Chain
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Toygaroo – the “Netflix of Toys” ?
Toygaroo (http://www.toygaroo.com) is a Netflix like service for children’s toys. parents sign up for three different levels of service (4, 6 or 8 toys outstanding) and pay a monthly fee. All shipping is through federal Express and is free to … Continue reading
Posted in Ecommerce, Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Coordination, Cost, Ecommerce, free shipping, Service, Supply Chain
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Slow down Postal delivery to save USPS ?
An article in CNNMoney (http://money.cnn.com/2011/12/05/news/economy/postal_service/index.htm?iid=HP_LN&hpt=hp_t2) describes a proposal by the US Postal service to change the delivery guarantee for first class mail from the current one to three days to a slower two to five days. The slower delivery will … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Capability, competition, Consumers, Cost, Outsourcing, regulation, Service, Supply Chain
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Justifying the LED light bulb
An article in the Wall Street Journal (Nov 30, 2011) describes the calculation being done by companies like WalMart as they switch to light bulbs made from light emitting diodes (LEDs), which last potentially 10 times longer than regular light … Continue reading
Posted in Operations Management, Supply Chain Issues, Sustainability
Tagged Cost, Efficiency, Service, Supply Chain, Sustainable
1 Comment
Creston Electronics and US manufacturing
An article in Forbes (Dec 5, 2011) describes Creston Electronics, a N.J. based company that creates over 1,500 complex electronic products in small volumes with low errors. The company’s founder claims that his strategy was to bring outsourced work in … Continue reading
Posted in Operations Management, Supply Chain Issues
Tagged Coordination, Cost, Growth, manufacturing, Outsourcing, Quality, Service, Supply Chain
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Light Bulb regulation in January 2012 and supply chain impact
An article in he New York Times (Nov 16, 2011) describes the impending regulation that bans manufacturing of the traditional light bulb in January 2012. While sales from inventory can continue, new light bulbs will be required to be more … Continue reading
Expiring Lipitor patent, supply chain impact
An article in the Wall Streeat Journal (Nov 22,2011) describes a plan by Pfizer to sell Lipitor (a cholesterol reducing drug) direct to consumers once its patent expires on Nov 30. Health care plans that have contracted to sell Lipitor … Continue reading
Posted in Ecommerce, Operations Management, Supply Chain Issues
Tagged Consumers, Cost, manufacturing, regulation, Retail, Service, Supply Chain
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Global Supply Chain Musings 