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Category Archives: Service Operations
How can garment factory fires be prevented by retailers ?
An article in the New York Times (December 10,2012) describes the fires that have killed 400 people in two fires, one each in Bangladesh and Pakistan. The Bangladesh supplier was dropped by Walmart for not passing audits, but made the … Continue reading
Posted in Global Contexts, Operations Management, Service Operations, Supply Chain Issues
Tagged Apparel, Bangladesh, Global, responsibility, retailer, supplier, Supply Chain
1 Comment
Same day delivery options, pricing and retail competition
An article in the New York Times (December 28,2012) describes same day delivery options offered by stores to compete with Amazon. For $ 5, Ebay Now offers delivery options to coffee shops, homes etc same day. Amazon offers same day … Continue reading
Posted in Ecommerce, Operations Management, Service Operations
Tagged Capability, competition, Consumers, Cost, Ecommerce, Retail, Service, Supply Chain, transport
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Planning Recommendations to the New York Governer following hurricane Sandy
An article in the New York Times (January 4,2013) describes recommendations by two committees examining planning before and improving performance after a disaster strikes. The recommendations include building local fuel stockpiles, requiring some gas stations have generators that can assist … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Capability, Cost, Demand Surge, disruption, Retail, Risk, Supply Chain, Sustainable
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Achtar drug price rise from $50 to $28,000 and impact
An article in the New York Times (December 30, 2012) describes the rise in price for a vial of the anti-inflammatory drug Achtar from $50 to $28,000. But patients who cannot pay given the drug free. The drug is off … Continue reading
Posted in Service Operations, Supply Chain Issues
Tagged Consumers, Cost, drugs, Global, manufacturing, Margins, regulation, Risk, Supply Chain
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Ramp up delays for inexpensive Indian tablet, or infeasible plans?
An article in the New York Times (December 30,2012) describes delivery delays for the $40 tablet promised by Datawind, a Canadian company trying to grow electronics manufacturing in India. With fewer than 10,000 units shipped instead of the promised 100,000, … Continue reading
Boeing’s Dreamliner’s lithium ion battery decision and current worries
An article in the New York Times (January 17,2013) describes the lithium ion batteries used in the Boeing 787 Dreamliner, and the current string of fires, as a crucial design element in the success of the airplane. The batteries increase … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues
Tagged Cost, disruption, Global, manufacturing, regulation, Risk, Supply Chain
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Electronic Medical Records cost impact and the benefit of mining information
An article in the New York Times (January 17,2013) refers to a report from the RAND corporation that suggests that shifting to electronic medical records make increase health care cost. But is also suggests that the data collected from patient … Continue reading
Posted in Collaboration, Service Operations, Supply Chain Issues
Tagged Collaboration, Consumers, Cost, health care, Information, Service, Supply Chain
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Adhoc social networks to assist during hurricane Sandy in NJ and lessons learned
An article published in the CNN.com website (http://www.cnn.com/2012/11/20/us/new-jersey-sandy-social-media/index.html?hpt=hp_c1) describes the use of facebook and street signs to create volunteer groups to assist people impacted by Hurricane Sandy. Providing food, cleaning supplies, clothing etc and helping clean out flood affected rooms … Continue reading
The internet of things and supply chain impact
An article in Wired magazine (December 2012) describes the low price points to make physical objects wen enabled. A WeMo switch enables an outlet to be controlled through the internet, thus enabling a temperature triggered adjustment of cooling. Decentralized Geiger … Continue reading
Posted in Operations Management, Service Operations, Sustainability
Tagged Consumers, Coordination, Ecommerce, Efficiency, Infrastructure, internet, Service, Sustainable, Trends
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Higher fares, fewer flights, poorer service – what is the solution for passenger air transport ?
An article in the New York Times (November 21, 2012) describes a 14% drop in flights, a 10% increase in fares and longer lines faced by passengers this Thanksgiving. But the US domestic flights continue to be off limits go … Continue reading
Posted in Global Contexts, Operations Management, Service Operations
Tagged airlines, Capacity, competition, Consumers, Cost, Global, Growth, Infrastructure, regulation, Suppliers
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Global Supply Chain Musings 