Category Archives: Service Operations

The elections, toy introduction delays and preorders this holiday season

An article in the New York Times ( November 20, 2012) describes the increased media buys by candidates this election and thus delays in advertising toys. The focus on detecting hits by manufacturers and retailers is thus claimed to require … Continue reading

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Setting up a supply chain of transformers to transmit power during a grid failure

An article in the New York Times (November 16,2012) describes a recently unclassified National Academy report describing the vulnerability of the US power grid. Solutions described include custom step up and step down generators to maintain transmission across the grid … Continue reading

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Will shifting designs from ODMs to OEMs improve PC industry competitiveness ?

An article in the Wall Street Journal (November 16,2012) describes slumping PC demand and a decision by OEMs such as HP and Acer to assume control of their product design details. In the past, ODMs (Original Design manufacturers) such as … Continue reading

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Same day delivery by the US Postal service and impact

An article in the Associated Press (November 23, 2012) describes a plan by the US Postal service to offer same day delivery – with items picked up from retailers and dropped off to customers in the same metropolitan area the … Continue reading

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The Mad Max Economy and supply chains

An article in the New York Times (November 11,2012) describes the Mad Max Economy that focuses on the impact of bad events such as Hurricane Sandy – when generators,kerosene heaters, radios, batteries, candles and industrial fans see demands soar. But … Continue reading

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The retail supply chain impact of Hurricane Sandy

An article in the New York Times (November 4, 2012) describes the impact of hurricane Sandy on the retail supply chain, action taken by companies and the possible consequences. With fuel supply shortages, FedEx started using fuel tankers to supply … Continue reading

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Gas shortages in New York following hurricane Sandy and reasons

An article in the New York Times (November 10,2012) describes the continued shortages of gas in New York. Should the solution be left to the free market (i.e., let prices rise), or should the government step in with odd even … Continue reading

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Can omni channel marketing help brick and mortar retailers compete this Christmas ?

An article in Bloombergbusinessweek (November 5,2012) describes a decision by Target, Macy’s and Nordstrom to match online prices to compete gainst Amazon, Gilt and Ebay. Offering same day delivery from store inventory, choosing unique items only made for specific retailers … Continue reading

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Drug shortages and Medicare role

An article in Bloombergbusinessweek (October 29,2012) describes reasons for shortages of drugs to treat meningitis. While the branded version of the product made by Pfizer continues to be available, generic producers shut down production for several months. The associated shortage … Continue reading

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Same day delivery offered by Google in San Francisco

An article in the New York Times (October 26,2012) describes same day delivery offered by Google in San Francisco. The company coordinates with retailers to deliver products ordered following Google searches. Linking the search with purchase and physical delivery closes … Continue reading

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