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Tag Archives: Service
The benefit of a public private response during an emergency
A BloombergBusinessweek article (Sept 5, 2011) describes how private businesses provided faster and cheaper response compared to the government. Local restaurants provided meals at half the $ 8 price per meal of FEMA rations. Emergencies in Louisiana now routinely involve … Continue reading
Posted in Collaboration, Operations Management, Service Operations, Supply Chain Issues
Tagged Capability, Capacity, Emergency, Outsourcing, Response, Service, Speed, Supply Chain
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Preventing cholera in Bangladesh by used folded saris
A New York Times article (Sept 27, 2011) describes the historic levels of cholera that persisted when sweetened drinks were strained using a sari (made of cotton fabric) because microorganisms are smaller than the pores in the fabric. A research … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues, Sustainability
Tagged Efficiency, health, low cost, Service, Supply Chain, Survival, Sustainable
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Europe rules regarding airline emissions
A New York Times article (Sept 26, 2011) describes new European rules that restrict airline emissions to 97 % of their emissions from 2004-2006 with a free emissions 85 % of this limit. This number will drop to 95 % … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues, Sustainability
Tagged airlines, Consumers, Cost, Emissions, Europe, Service, Sustainable
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The New Kindle vs the iPad battle
A New York Times article (Sept 26, 2011) describes the impending release of a new tablet by Amazon.com and the ensuing battle with Apple. Amazon provides content – ebooks, music, entertainment – but adding email and games covers the bulk … Continue reading
Posted in Ecommerce, Global Contexts, Service Operations, Supply Chain Issues
Tagged Capacity, competition, Consumers, Cost, Ecommerce, Service, software, Supply Chain
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Internet productivity and future employment across supply chains
An article in the International Herald Tribune (Sept 24, 2011) describes a presentation by Yuri Milner, a Russian investor in Facebook and Zynga. He describes internet based companies generating revenues of $ 100 million per employee compared to 10 to … Continue reading
Using customer financing of prototype designs to cover manufacturing costs
A New York Times article (Sept 23, 2011) describes Kickstarter – a crowdsourcing website model to fund designs. Designs are proposed along with a fundraising goal with an “all or nothing” model – if the minimum is not met, no … Continue reading
Posted in Collaboration, Operations Management, Supply Chain Issues
Tagged Collaboration, Consumers, Ecommerce, Service, Supply Chain
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Financing sustainability driven retrofits and thus manufacturing growth
An article in the New York Times (Sept 19, 2011) describes a new consortium, including Lockheed Martin and Barclays bank, that will finance retrofits of buildings to decrease energy costs, cutting energy use and utility bills by 33 %. Building … Continue reading
Posted in Collaboration, Operations Management, Supply Chain Issues, Sustainability
Tagged Collaboration, Consumers, Cost, Growth, manufacturing, Service, Sustainable, Trends
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The efficiency benefit of eliminating van keys at UPS
A Wall Street Journal article (Sept 26, 2011) describes the efficiency benefit to eliminating keys for vans – they are instead using a keyless system to start vehicles with a digital remote fob on the drivers belt. UPS claims to … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Cost, Efficiency, Service, trucks, UPS
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Mishandled Missioni line at Target.com and Impact
An article in the New York Times (Sept 14, 2011) describes the Target specific Missoni line offered at Target for a fraction of the price that it regular line is sold at Bergdorf Goodman ($ 40 vs $ 12,000). The … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Demand Surge, Design, Margins, Retail, Service
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Managing an air traffic control tower from afar
An article in WIRED magazine (http://www.wired.com/magazine/2011/08/st_flybywire/) describes technology used in Sweden that can provide a 360 degree hid-def screen view of aircraft and detailed data around a control tower. The benefit is that a air traffic controller can be located … Continue reading
Posted in Ecommerce, Operations Management, Service Operations
Tagged Infrastructure, Outsourcing, Quality, Service, software, Trends
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