Tag Archives: Loyal Customers

The logic of producing more HP Touchpads at a loss

An article in CNN Money (August 31, 2011)  describes a possible reason HP would produce Touchpads and sell them at a loss (for $ 99, from a list price of $ 499) even though the division is being shut down.  … Continue reading

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Impact of the DOT delay rule on flight cancellations

An article in CNN.com (http://www.cnn.com/2011/TRAVEL/06/13/tarmac.delays.cancellations/index.html?hpt=hp_bn12) describes the impact of the new Department of Transportation rile that penalizes airlines up to $ 27,500 per passenger for ground delays of more than three hours.  The result was a drop in such delays … Continue reading

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Retailers compete by offering exclusive plants

A Wall Street Journal (April 27, 2011) article describes exclusive plants offered by Lowe’s and Home Depot as they compete for customer spend. For every $ 1 spent on plants, customers are reported to spend an additional $ 3 on … Continue reading

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Managing food prices by Adjusting package sizes

A New York Times article (March 29, 2011) describes package size adjustment as an approach to maintain prices at the grocery store.  Examples cited include whole wheat pasta packs with 13.25 ounces instead of the usual 16 ounces, baby wipes … Continue reading

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Recyclebank and consumer incentives to recycle

A Wall Street Journal article (March 17, 2011) describes the operation of Recyclebank. The company serves as an interface between consumers and their municipalities by weighing garbage and providing points that can be redeemed by consumers (around $ 150 per … Continue reading

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Amazon’s Subscribe and Save Pricing and Supply Chain Impact

An article in the New York Times (March 5, 2011) describes Amazon’s Subscribe and Save service in which consumers get 15 % off and no shipping for committing to deliveries of select products with a certain frequency .  The article … Continue reading

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Grocery Co-ops of small stores competing with Supermarkets

The Economist (January 29, 2011, pg 64) describes how a collection of small stores are uniting as a co-op to develop customer loyalty cards, negotiate with branded manufacturers and offer electronic discounts to preferred customers.  The article comments on the … Continue reading

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Neiman Marcus Assortment changes and potential impact

A Wall Street Journal article (15 February 2011) describes the past strategy at Neiman Marcus and changes to respond to the 30 % sales drop in December 2008.   The article describes that 50 % of its sales were generated … Continue reading

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Michigan’s Unit Labeling Retail Law and Supply Chain Impact

A Wall Street Journal article (February 11,2011) describes a move to repeal the law in Michigan that requires every unit of product (“every jar of baby food, box of Jell-O and bag of spinach”  according to the article) to have … Continue reading

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“Right to repair” pits independent mechanics against auto manufacturers

A Wall Street Journal article (February 10,2011, B6) describes auto manufacturers programming their cars so that when parts are repaired, the software has to be “initialized” – these codes are only available at dealers.  The impact is to require customers … Continue reading

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