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Tag Archives: Consumers
Nurse Navigators and patient service supply chains
A Wall Street Journal article (August 16, 2011) describes the role of a nurse navigator to assist patients from start of the diagnosis through completion of treatment. The nurse navigator starts with the patient right from initial diagnosis (in one … Continue reading
Posted in Service Operations, Supply Chain Issues
Tagged Consumers, Coordination, Cost, healthcare, Service, Supply Chain
1 Comment
Triclosan antibacterial worries and supply chain impact
A New York Times artcile (August 20, 2011) describes an FDA investigation of triclosan – an antibacterial ingredient used in hand soaps, toothpaste and kitchen cutting boards. The FDA and EPA are investigating whether the chemical is safe – now … Continue reading
“Amazon Law” and supply chain impact
A Wall Street Journal article (August 3, 2011) estimates that being required to collect sales tax would reduce Amazon.com’s sales by 1.4 % or about $ 650 million per year. While operating without a brick-and-mortar store in all states, Amazon.com does … Continue reading
Ecommerce Robustness during economic downturn
A Wall Street Journal article (August 14, 2011) describes the potential growth of ecommerce businesses (10 % in 2011 and 9 % in 2012) even as overall retail sales are expected to decrease. Increased selection, pooled inventory that can be … Continue reading
Posted in Ecommerce, Operations Management, Service Operations, Supply Chain Issues
Tagged competition, Consumers, Cost, Ecommerce, Efficiency, Service, Supply Chain
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‘Green deliveries” by Office Depot
An article in Sustainable Life Media (http://www.sustainablelifemedia.com/news_and_views/articles/office-depot-rolls-out-greener-deliveries?utm_source=newsletter&utm_medium=brandsweekly&utm_campaign=august8) describes Office Depot’s delivery option to customers – receive supplies in paper bags with over 40 % recycled content – transported in plastic reusable totes with 60 % recycled plastic. The goal is … Continue reading
Posted in Operations Management, Supply Chain Issues, Sustainability
Tagged Consumers, Cost, packaging, Supply Chain, Sustainable
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Toyota’s Toyotag and engaging consumers
A New York Times article (August 2, 2011) describes Toyota’s use of Toyotags – a “logo inside a ring” that permits customers with smartphones to get specific product information from the mobile bar code, but also permits use of a … Continue reading
Posted in Global Contexts, Operations Management, Service Operations, Supply Chain Issues
Tagged autos, Consumers, Service, Supply Chain
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“Tide Dry Cleaners” as P&G takes downstream role
An article in the New York Times (December 8, 2010) describes dry cleaning stores opened by Proctor and Gamble to popularize its Tide products. A similar effort focuses on Mr Clean Car washing locations. The goal is to use these … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged competition, Consumers, Cost, Efficiency, Retail, Supply Chain
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Walmart’s plans to buy vegetables and fruits locally
A Wall Street Journal article (August 1, 2011) describes plans by Walmart to double its local purchase of fruits and vegetables by 2015 – with local defined as purchases from the state the store is located. Thus Walmart buys jalapeno pepper … Continue reading
Posted in Operations Management, Supply Chain Issues, Sustainability
Tagged Consumers, Cost, local sourcing, marketing, Supply Chain, Sustainable
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WalMart’s “Sustainability Index” challenges
A Fortune article (July 25, 2011) titled “The Trouble with Green Product Ratings” describes the challenges faced by WalMart as it tried to deliver on its stated goal, two years ago, to provide an index between 1 and 10 for … Continue reading
Posted in Supply Chain Issues, Sustainability
Tagged Consumers, Global, Index, regulation, Supply Chain
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54.5 mpg by 2025
A Wall Street Journal (28 July 2011) describes an agreement between the auto manufacturers and the US government to double the average mileage from 27.3 mpg to 54.5 mpg. Attaining this mileage can involve use of solar panels, battery power, … Continue reading
Posted in Operations Management, Supply Chain Issues, Sustainability
Tagged Consumers, Cost, Design, manufacturing, regulation, Sustainable
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Global Supply Chain Musings 