Tag Archives: compliance

Measuring Hospital compliance with routines

A New York Times article (Sept 14, 2011) summarizes a report (http://www.documentcloud.org/documents/249296-joint-commission-report-on-quality-and-safety.html) that measures compliance to established protocols to treat diseases like heart attack and pneumonia.  The interesting outcome is that several reputed large hospitals did not make the list … Continue reading

Posted in Operations Management, Service Operations | Tagged , , , , | Leave a comment