Category Archives: Service Operations

Outsourcing Accounting to Sri Lanka

Posted on December 6, 2010 by aviyer2010

A recent New York Times article   (http://www.nytimes.com/2010/11/30/business/global/30lanka.html) describes the growing outsourcing of accounting services to companies in Sri Lanka.  The country has a large number (over 10,000) certified accountants with over 30,000 now enrolled.  Given the high literacy rate, and … Continue reading →

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Using phone credits to pay

Posted on December 6, 2010 by aviyer2010

Nicholas Kristof in an Op-Ed piece in the New York Times (http://www.nytimes.com/2010/12/05/opinion/05kristof.html?src=un&feedurl=http%3A%2F%2Fjson8.nytimes.com%2Fpages%2Fopinion%2Findex.jsonp) writes about a program by Mercy Corps in Haiti. This NGO will transfer money to people’s phone accounts – the money, in the form of phone talk time, … Continue reading →

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Baristas at Starbucks – “No More than two Drinks”

Posted on October 13, 2010 by aviyer2010

A Wall Street Journal article (Oct 13,2010) reports current plans at Starbucks to improve the quality of drinks by making them fresher. The new process cuts batching – requiring milk be frothed separately for each order. It also restricts barista to … Continue reading →

Posted in Operations Management, Service Operations | Tagged , , , | 1 Comment

Outsourced Legal Services

Posted on October 1, 2010 by aviyer2010

A recent New York Times article described the outsourcing of legal work to lawyers in India. The concept of splitting white collar work into a standard and a customized component is interesting. A careful splitting of such work requires coordination … Continue reading →

Posted in Global Contexts, Service Operations, Supply Chain Issues | Tagged , , , , | 1 Comment

Multi-Channel Logistics at Nordstrom

Posted on October 1, 2010 by aviyer2010

In the August 24, 2010 issue, the New York times page B1 had an article titled “The Web as a Store Window – Nordstorm Links Online Inventory to the Real World”. The article describes how customers can look for a … Continue reading →

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