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Category Archives: Service Operations
US Medical Device Approval Delays and Global SUpply Chain Impact
A New York Times article (February 10, 2011, B1) describes delays in FDA approval of medical devices and their impact on consumers, manufacturers and jobs. A few key issues (a) FDA approval requires the manufacturer to show the device is … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues
Tagged Approavl Time, Global, Growth, Service, Supply Chain, Trends
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“Right to repair” pits independent mechanics against auto manufacturers
A Wall Street Journal article (February 10,2011, B6) describes auto manufacturers programming their cars so that when parts are repaired, the software has to be “initialized” – these codes are only available at dealers. The impact is to require customers … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Legal, Loyal Customers, Service, software, Supply Chain
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Book “The Docks” focusing on the Los Angeles port
A review of the book “The Docks” by Bill Sharpsteen in the Wall Street Journal (5 February 2011) provides three thought provoking supply chain questions (a) Given the volume of shipments through Los Angeles, and the paucity of security measures, … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues
Tagged competition, disruption, Dual Sourcing, Global, Supply Chain
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Retailer Barneys and Designer brand Prada Disagree
A Wall Street Journal article (5 February 2011) describes a proposal by Prada to lease space from the Barney’s retail store and manage its inventory and pricing. This proposal was rejected by the retailer, that prefers to attract customers to … Continue reading
Posted in Collaboration, Operations Management, Service Operations
Tagged Dual Sourcing, Inventory, Loyal Customers, Sustainable
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Sustainability in an Indian tea cup
The BBC has story (http://news.bbc.co.uk/2/hi/programmes/from_our_own_correspondent/9385244.stm) that focuses on the clay tea disposable tea cups used to serve tea (chai) for 1 rupee in India. Once a customer drinks tea, the cup is thrown on the ground. With rain and sun, … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues, Sustainability
Tagged Global, India, Supply Chain, Sustainable
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Drug Shortages and Senate Response
A Wall Street Journal article (1 February 2011) cites 178 drugs in short supply in 2010, requiring hospitals to scramble to find alternate drugs, new sources of supply etc. These alternative treatments that ncrease costs or require approvals of untested … Continue reading
Upgradeable Cars – using software to improve performance
A New York Times article (January 30, 2011) describes the role of software upgrades to improve car performance. Several trends – cars being held on for longer periods by customers, increased use of computer technology to improve performance of cars, … Continue reading
Posted in Operations Management, Service Operations
Tagged cars, Consumers, Quality, software, Supply Chain, upgrades
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Are Boeing Dreamliner delays history ?
A New York Times article (January 27,2011, B3) quotes executives at Boeing being optimistic that production of Dreamliners can be ramped up significantly over the next three years. The company claims that problems for the first few planes were due … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Capacity, Collaboration, Cost, Suppliers, Supply Chain
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Choosing Inventories when Economy Recovery is Uneven
A Wall Street Journal article (January 27, 2011, B6) describes the challenges associated with choosing the right level of inventory given uncertainty in the US economic recovery. The article claims that Kimberly Clark managers cut production in the fourth quarter … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Cost, Demand Surge, Inventory, Service, Supply Chain
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Adjusting the Supply Chain for Girl Scouts Cookies
A Wall Street Journal article (January 27,2011) describes changes being made to girl scout cookie supply chains to improve profits. First – variety is being cut to focus on just six SKUs which are estimated to save a penny per … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Cost, Growth, Loyal Customers, Supply Chain
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Global Supply Chain Musings 