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- New technology to use the entire cocoa fruit – who will it benefit ?
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Category Archives: Service Operations
Preventing cholera in Bangladesh by used folded saris
A New York Times article (Sept 27, 2011) describes the historic levels of cholera that persisted when sweetened drinks were strained using a sari (made of cotton fabric) because microorganisms are smaller than the pores in the fabric. A research … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues, Sustainability
Tagged Efficiency, health, low cost, Service, Supply Chain, Survival, Sustainable
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FDA responsible for generic drug shortages ?
An article in Forbes (http://www.forbes.com/sites/aroy/2011/06/24/drug-shortages-the-new-death-panel/) describes strong FDA enforcement of Good Manufacturing practices with zero tolerances for generic manufacturers. Any violation causes shut down of a production line, with alternate suppliers requiring lengthy permissions to ramp up to compensate. In … Continue reading
The impending channel conflict as style magazines link to ecommerce sites
A New York Times article (Sept 26, 2011) describes plans by fashion magazines such as GQ, Vogue and Esquire to link styles they present to sites where readers can purchase clothing. At the same time advertisers in these magazines like … Continue reading
The New Kindle vs the iPad battle
A New York Times article (Sept 26, 2011) describes the impending release of a new tablet by Amazon.com and the ensuing battle with Apple. Amazon provides content – ebooks, music, entertainment – but adding email and games covers the bulk … Continue reading
Posted in Ecommerce, Global Contexts, Service Operations, Supply Chain Issues
Tagged Capacity, competition, Consumers, Cost, Ecommerce, Service, software, Supply Chain
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Internet productivity and future employment across supply chains
An article in the International Herald Tribune (Sept 24, 2011) describes a presentation by Yuri Milner, a Russian investor in Facebook and Zynga. He describes internet based companies generating revenues of $ 100 million per employee compared to 10 to … Continue reading
Marvin Windows and the no layoff decision
An article in the New York Times (Sept 24, 2011) describes the”no layoff” strategy used by privately held Marvin Windows of Warroad, MN. To reduce costs, employees saw cuts in perks like tuition reimbursement, overtime, salary cuts of 5 % … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues, Sustainability
Tagged Capability, Capacity, competition, Cost, manufacturing, no-layoffs
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Print to order by HarperCollins and small bookstore competitiveness
An article in the Wall Street Journal (Sept 23, 2011) describes the impact of a decision by the publisher HarperCollins to make 5,000 paperbacks available through OnDemand Books LLC Espresso print Machine. The small printer enables a book to be … Continue reading
Posted in Collaboration, Ecommerce, Operations Management, Service Operations, Supply Chain Issues
Tagged books, bookstore, Consumers, Ecommerce, print-on-demand
1 Comment
The efficiency benefit of eliminating van keys at UPS
A Wall Street Journal article (Sept 26, 2011) describes the efficiency benefit to eliminating keys for vans – they are instead using a keyless system to start vehicles with a digital remote fob on the drivers belt. UPS claims to … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Cost, Efficiency, Service, trucks, UPS
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Measuring Hospital compliance with routines
A New York Times article (Sept 14, 2011) summarizes a report (http://www.documentcloud.org/documents/249296-joint-commission-report-on-quality-and-safety.html) that measures compliance to established protocols to treat diseases like heart attack and pneumonia. The interesting outcome is that several reputed large hospitals did not make the list … Continue reading
Posted in Operations Management, Service Operations
Tagged compliance, Consumers, hospitals, protocols, Quality
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Cold water laundry, consumer preferences and environmental impact
An article in the New York Times (Sept 16, 2011) describes continued resistance by consumers to doing their laundry in cold water – just 7 % of US white laundry loads. About 75 % of the energy used,and greenhouse gases … Continue reading
Global Supply Chain Musings 