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Category Archives: Service Operations
Smuggled HCFC-22 foils ban on the refrigerant in the US
An article in the New York Times (September 9,2012) describes the smuggling into the US of HCFC-22, a refrigerant that the US has banned due to its link to global warming. As production of the product gets phased out, its … Continue reading
The potential supply chain impact of eliminating agency pricing for ebooks
An article in the Wall Street Journal (September 8,2012) describes a settlement by a set of publishers and the department of justice and elimination of the scheme whereby publishers set retail prices and paid a percent of retail price go … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged competition, Consumers, Coordination, Costs, ebooks, prices, Retail, Service, Suppliers, Supply Chain
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Health care waste in the US estimated at $750 billion
A report released by the Institute for Medicine in September 2012, titled “Best Health Care at lower Cost:The Path to Continuously Learning Health Care in America” , suggests that the US health care system had 30% of wasted expense or … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Collaboration, Consumers, Coordination, Cost, healthcare, Quality, Service, Supply Chain
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The reported 8471 % markup for drugs in the US
A report released on July 25, 2012 by staff in the US Senate committee on Commerce, Science and Transportation, examined the gray market for prescription drugs and why hospitals are forced to pay extremely high prices for some drugs. One … Continue reading
The Cheesecake Factory and 2.5 % food waste
An article by Atul Gawande in the New Yorker (August 13, 2012) describes the processes used at the Cheesecake Factory restaurant to decrease its food waste to under 2.5 %. These include guest forecasting – which estimates the demand each … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Cost, Retail, Service, Suppliers, Supply Chain, Variety, waste
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Planning for Greece exiting the euro
An article in the New York Times (September 3, 2012) describes plans by US companies in the event of an announcement that Greece will exit the euro and move back to the drachma. Some of them include sending employees into … Continue reading
Posted in Global Contexts, Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Cost, disruption, euro, Global, Greece, Risk, river transport, Supply Chain
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Using UPS to outsource drug delivery
An article in the Wall Street Journal (June 28,2012) describes pharmacists at UPS’s hub in Louisville filling prescriptions for insulin or other drugs for quick delivery to customers. The same supply chain allowed Walgreen to ship vaccines to Laos, with … Continue reading
Should broadband providers be permitted to charge by usage?
An article in the New York Times (June 26, 2012) describes plans by some internet providers to use usage based pricing. Under this model usage for regular subscriptions will be capped or discounts provided for lighter usage. But content providers … Continue reading
Posted in Service Operations
Tagged Capacity, competition, Consumers, Cost, regulation, Service
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Programmable NFC Tags and supply chain impact
An article in Bloombergbusinessweek (July 16,2012) describes programmable tags using NFC (Near Field Communications) technology on physical objects. These tags can be read by NFC readers or smartphones with the read capability. Uses include tags on spice jars that can … Continue reading
Posted in Collaboration, Operations Management, Service Operations, Supply Chain Issues
Tagged Collaboration, Consumers, Cost, demand, NFC tags, RFID, Supply Chain
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Legal copying, trends and demand generation
An article in the Wall Street Journal (August 11, 2012) describes how legal copying, permitted in fashion apparel, financial instruments, food etc, help those industries. By speeding up adoption of new ideas and designs, these industries benefit from the buzz … Continue reading
Posted in Global Contexts, Operations Management, Service Operations, Supply Chain Issues
Tagged competition, Consumers, Cost, demand, Design, Global, regulation
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Global Supply Chain Musings 