Category Archives: retailers

Amazon’s cashierless grocery store plans

An article in Business Insider (December 6,2016) titled “Amazon’s new grocery store highlights a huge hole in Donald Trump’s promise on jobs” describes plans by Amazon to open thousands of stores where customers can check into the store with their … Continue reading

Posted in competitiveness, consumer, Cost, disruption, logistics, Operations Management, retailers, Service Operations, technology | Tagged , , | 1 Comment

Choosing queues to minimize wait time

An article in the New York Times (September 7,2016) titled “How to pick the Fastest Line at the Supermarket” describes how choosing a line with one person with 100 items may be faster than a line with four people with … Continue reading

Posted in Capacity, emb2019, imm2018, Operations Management, productivity, retailers, Service Operations, Uncategorized | Tagged , , , , , , | 24 Comments

Brick and mortar stores using ecommerce tricks

An article in the Wall Street Journal (August 12, 2015) titled “Web retailers Teach In-store Tricks” describes Macy’s display of one item each of swimsuits, with shoppers using an app to get their size to try on. Freeing up the … Continue reading

Posted in competitiveness, consumer, Cost, product, retailers, Service Operations | Tagged , , , , , , , , | 5 Comments

Will Roadie provide an alternative cost effective delivery model ?

An article in the Wall Street Journal titled “Technology Bubble? Ask Waffle House” (February 24, 2015, http://www.wsj.com/articles/technology-bubble-ask-waffle-house-1424754062?cb=logged0.0031108735129237175) describes an alliance between Roadie (a technology startup) and Waffle House (a 24 hour restaurant). Under the agreement, Waffle House’s 1750 stores will … Continue reading

Posted in Capacity, Collaboration, Cost, delivery, Ecommerce, Operations Management, retailers | Tagged , , , , , , , | Leave a comment

Will coordination between e-commerce retailers and carriers ensure on-time deliveries this Holiday season?

An article in the Wall Street Journal (October 1, 2014) titled “UPS, FedEx Want Retailers to Get Real on Holiday Shipping” describes pleas by the carriers FedEx and UPS to ecommerce retailers to stagger their promotions, avoid promising free overnight … Continue reading

Posted in Capacity, Collaboration, competitiveness, consumer, Cost, delivery, Ecommerce, mgmt5612018, retailers | Tagged , , , , , , | 74 Comments