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Category Archives: Ecommerce
Managing an air traffic control tower from afar
An article in WIRED magazine (http://www.wired.com/magazine/2011/08/st_flybywire/) describes technology used in Sweden that can provide a 360 degree hid-def screen view of aircraft and detailed data around a control tower. The benefit is that a air traffic controller can be located … Continue reading
Posted in Ecommerce, Operations Management, Service Operations
Tagged Infrastructure, Outsourcing, Quality, Service, software, Trends
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“Amazon Law” and supply chain impact
A Wall Street Journal article (August 3, 2011) estimates that being required to collect sales tax would reduce Amazon.com’s sales by 1.4 % or about $ 650 million per year. While operating without a brick-and-mortar store in all states, Amazon.com does … Continue reading
Ecommerce Robustness during economic downturn
A Wall Street Journal article (August 14, 2011) describes the potential growth of ecommerce businesses (10 % in 2011 and 9 % in 2012) even as overall retail sales are expected to decrease. Increased selection, pooled inventory that can be … Continue reading
Posted in Ecommerce, Operations Management, Service Operations, Supply Chain Issues
Tagged competition, Consumers, Cost, Ecommerce, Efficiency, Service, Supply Chain
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Brick and Mortar Retailers urge sales tax collection by etailers
A Wall Street Journal article (March 17, 2011) describes a move by retailers such as WalMart and Target to force internet merchants to collect sales tax – a much needed source of revenue for struggling states. The move has resulted … Continue reading
Posted in Ecommerce, Service Operations, Supply Chain Issues
Tagged Ecommerce, Inventory, Margins, Service, Sustainable
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Limiting number of times ebooks are issued in libraries
A New York Times article (February 28, 2011) describes a move by HarperCollins to limit the number of times an ebook at a library can be issued to customers to 26. Once this limit is reached, the ebook has to … Continue reading
Posted in Ecommerce, Operations Management, Service Operations
Tagged Consumers, Cost, Ecommerce, Supply Chain
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Zazzle.com and Mass Customization
A recent Financial Times article (page 14, Dec 8,2010) describes Zazzle.com – an ecommerce company that offers mass customization of products produced on demand. The company creates digital versions of products that customers use to order the physical products. The … Continue reading
Expensive iPad case, free iPad
The Oct 11 issue of Bloomberg Businessweek has an interesting story of auctions on Yahoo by companies in Taiwan. Apple currently does not sell the iPaDs in Taiwan. But savvy companies are selling iPad cases for over $ 1000 and … Continue reading
Posted in Ecommerce, Global Contexts, Supply Chain Issues
Tagged Apple, Auctions, Case, iPad, Taiwan
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Quidsi, Diapers.com and $ 500 million of diapers
Bloomberg Businessweek (Oct 11, 2010) has a story about Quidsi, the holding company that owns Diapers.com and Soap.com. The story reports on how a focus on diapers, with low 5-7 % margins, has enabled the company to build a loyal … Continue reading
Posted in Ecommerce, Operations Management, Supply Chain Issues
Tagged Algorithms, Ecommerce, Low Margins, Sustainable
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Multi-Channel Logistics at Nordstrom
In the August 24, 2010 issue, the New York times page B1 had an article titled “The Web as a Store Window – Nordstorm Links Online Inventory to the Real World”. The article describes how customers can look for a … Continue reading
Posted in Ecommerce, Service Operations, Supply Chain Issues, Uncategorized
Tagged Coordination, Ecommerce, Growth, Multi-channel
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