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Monthly Archives: December 2011
Managing retail customer queues to decrease dissatisfaction
An article in the Wall Street Journal (Dec 8, 2011) describes retail queues and consumer perceptions of waiting time. While a single queue is mathematically ideal as an approach to decrease average wait times, consumers perceive any waiting time greater … Continue reading
Posted in Operations Management, Service Operations
Tagged Consumers, Cost, Design, queues, Retail, Service, Supply Chain
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US Battery companies “shocked” by low demands and high costs ?
An article in the Wall Street Journal (Dec 5, 2011) describes the plight of US battery companies, funded by over $ 2.4 billion in Federal grants, but struggling to win contracts from automakers. In the case of Ener1, low sales … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues
Tagged automobiles, Capability, Capacity, competition, Cost, Global, Growth, Risk, Supply Chain, Sustainable
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Eliminating USDA oversight of “fresh” meat labels – a good idea ?
An article in the Wall Street Journal (Dec 7, 2011) describes a proposal by the USDA to eliminate their oversight of claims like “fresh”, “low-fat” or “Italian style” for meats. The claims will thus rest on the credibility of the … Continue reading
Posted in Operations Management
Tagged Consumers, Cost, manufacturing, regulation, Risk, Supply Chain
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Toygaroo – the “Netflix of Toys” ?
Toygaroo (http://www.toygaroo.com) is a Netflix like service for children’s toys. parents sign up for three different levels of service (4, 6 or 8 toys outstanding) and pay a monthly fee. All shipping is through federal Express and is free to … Continue reading
Posted in Ecommerce, Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Coordination, Cost, Ecommerce, free shipping, Service, Supply Chain
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Europe’s Horizon 2020 reserach program funding and implications
A New York Times article (Dec 2, 2011) describes the European research fund, Horizon 2020, set to provide $108 billion in funding from 2014 to 2020. But this funding, aimd at innovations in food, health, transport, clean energy etc, requires … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues
Tagged Cost, Global, Legal, manufacturing, Risk, Supply Chain, Trends
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Higher taxes for ebooks than books in Europe
An article in the New York Times (Dec 2, 2011) describes the classification of ebooks as a service in Europe, thus facing sales taxes close to 20% vs a tax close to 5% for paper books. In addition, books a … Continue reading
Posted in Ecommerce, Global Contexts, Service Operations, Supply Chain Issues
Tagged competition, Consumers, Coordination, Cost, Ecommerce, Global, regulation, Supply Chain, tax
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Orphan drug laws and attractiveness for pharmaceutical companies
An article in Bloombergbusinessweek (Nov 5, 2011) describes the Orphan Drug Act, a competition free seven year period for manufacturers of drugs to treat diseases affecting less than 200,000 patients. This exclusive period enables drug prices for dosages to reach … Continue reading
Posted in Operations Management, Supply Chain Issues
Tagged competition, Consumers, Cost, Efficiency, manufacturing, regulation, Supply Chain
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Outsourcing labor to comply with India’s labor laws
An article in the New York Times (Nov 29, 2011) describes the outsourcing of the salespeople by Whirlpool’s India division. The varying labor regulations and enforcement, rules regarding layoffs for companies with mo than 100 employees etc, all combine to … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues
Tagged Cost, Global, labor laws, Outsourcing, Supply Chain
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The Impact of a Euro collapse on global supply chains
A Wall Street Journal article (Dec 3, 2011) ponders the currency impact of different Euro collapse scenarios. It suggests that Greece dropping out will cause the euro to go from its current $ 1.34 to the dollar to parity with … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues
Tagged Capacity, competition, Cost, Global, manufacturing, Risk, Supply Chain, Survival
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Slow down Postal delivery to save USPS ?
An article in CNNMoney (http://money.cnn.com/2011/12/05/news/economy/postal_service/index.htm?iid=HP_LN&hpt=hp_t2) describes a proposal by the US Postal service to change the delivery guarantee for first class mail from the current one to three days to a slower two to five days. The slower delivery will … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Capability, competition, Consumers, Cost, Outsourcing, regulation, Service, Supply Chain
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