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Tag Archives: Service
Should broadband providers be permitted to charge by usage?
An article in the New York Times (June 26, 2012) describes plans by some internet providers to use usage based pricing. Under this model usage for regular subscriptions will be capped or discounts provided for lighter usage. But content providers … Continue reading
Posted in Service Operations
Tagged Capacity, competition, Consumers, Cost, regulation, Service
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The supply chain impact of shutting down the Federal Helium stockpile
An article in the Wall Street Journal (August 11, 2012) describes a plan to shut down crude helium reserves currently held by the US government that satisfy 33% of the world demand. Given that US pricing focuses on covering debt … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues
Tagged competition, Cost, helium, Inventory, Low Margins, manufacturing, regulation, Service
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Boeing’s delivery delays, airline order cancellations and profit impact
An article in the Wall Street Journal (August 24, 2012) describes a decision by Quantas Airlines to cancel orders for 35 Dreamliner airplanes. Delivery delays meant that the promised 20% fuel efficiency and 30 % lower maintenance costs did not … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues
Tagged Airplanes, Capacity, Consumers, Cost, Design, manufacturing, Risk, Service, Suppliers, Supply Chain
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Can coordination of health care save 30 % of costs ?
An article in the New York Times (May 23, 2012) describes an effort by UCLA’s Health System to save 30% of costs by coordinating the hospital, patient, doctors and health insurers. These reductions will come from decreasing the number of … Continue reading
Posted in mgmt5612018, Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Coordination, Cost, Efficiency, hospitals, mgmt5612018, Service, Supply Chain
44 Comments
Samsung and Sony attempt to enforce their prices at retailers
A Wall Street Journal article (May 23, 2012) describes a move by Samsung and Sony to force retailers to sell at manufacturer recommended prices or risk consequences. These might include loss of financing to market new products or restricted supply. … Continue reading
Posted in Collaboration, Ecommerce, Operations Management, Supply Chain Issues
Tagged competition, Cost, Margins, pricing, Retail, Risk, Service, Supply Chain, Survival
1 Comment
Target pulls Kindles from its stores in a spat with Amazon
An article in the New York Times (May 3,2012) describes a decision by Target to stop selling Amazon’s Kindles in its stores. The article describes worries by Target that “showrooming” – a practice of scanning items in the store to … Continue reading
Posted in Ecommerce, Operations Management, Supply Chain Issues
Tagged competition, Consumers, Cost, Ecommerce, Margins, Retail, Service, Suppliers, Supply Chain
4 Comments
Why did Amazon.com decide to provide Harry Potter e-books free ?
An article in the Wall Street Journal (May 11,2012) describes a decision by Amazon.com to provide Harry Potter e-books free to libraries, while paying book publishers the wholesale price. The article argues that Amazon will obtain profits from other purchases … Continue reading
Posted in Ecommerce, Operations Management, Service Operations
Tagged competition, Coordination, Cost, Ecommerce, Efficiency, Service, Supply Chain
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Toys “R” Us retailing challenges – competitor impact
An article in the New York Times (April 7,2012) describes competitors to Toys”R” Us, and the resulting sales challenges. Target and Wal-Mart have slashed toy prices, with Wal-Mart allowing layaway. Amazon.com continues to be aggressive in the toys category while … Continue reading
Posted in Ecommerce, Operations Management, Service Operations, Supply Chain Issues
Tagged Capacity, competition, Cost, Ecommerce, private label, Retail, Service, Supply Chain
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Service constraints abroad and market access impact
An article in the New York Times (April 10,2012) describes restrictions on flight paths for UPS in China, and the consequent service disruption due to bad weather. The lack of route flexibility thus impacts service guarantees offered by UPS. Given … Continue reading
Posted in Global Contexts, Operations Management, Service Operations, Supply Chain Issues
Tagged China, competition, Cost, Legal, Risk, river transport, Service, Supply Chain
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The potential impact of capping patient co-pay on drug prices
An article in the New York Times (April 12,2012) describes efforts to cap the patient co-pay amounts to shield them from he high cost of specialty drugs – that account for 1% of the units sold but 17 % of … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Cost, Legal, Margins, regulation, Service, Supply Chain
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