Tag Archives: Service

Sarin antidote stockpiles, supply problems and extension of expired drugs

Posted on September 16, 2013 by aviyer2010

An article in the Wall Street Journal (September 13, 2013) describes supply problems for antidotes for Sarin due to manufacturing issues, that result in less than the stated dosage, in prefilled syringes made by Pfizer. The impact is possible erroneous … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged Capacity, disruption, expired, extension, Inventory, military, Quality, Risk, Service, stockpile, Supply Chain | 1 Comment

Decreasing the $290 billion cost of poor drug adherence

Posted on May 22, 2013 by aviyer2010

A report in the Wall street Journal (May 21, 2013) quotes a $290 billion cost estimated by the New England Health Institute due to poor drug regimen adherence by 33% to 50% of the patients, thus increasing hospital or other … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged Collaboration, Consumers, Cost, drug adherence, healthcare, sensors, Service | Leave a comment

Ecommerce in Nigeria – motorcycles, tuk tuks and vans to deliver goods and collect funds

Posted on May 15, 2013 by aviyer2010

An article in the Financial Times (May 14, 2013) describes ecommerce companies in Nigeria like Konga.com and Jumia.com, that permit internet ordering of goods, delivery to the customer and collection of money on delivery. Given worries about fraud, Nigerians prefer … Continue reading →

Posted in Ecommerce, Global Contexts, Operations Management, Supply Chain Issues | Tagged Capability, Consumers, Cost, Ecommerce, Global, Nigeria, Retail, Risk, Service, Supply Chain, transport | Leave a comment

Does the hospital penalty for “excessive” re-admits improve service quality ?

Posted on May 6, 2013 by aviyer2010

An article in the Wall Street Journal (May 5, 2013) discusses the impact of the Affordable Care Act’s penalties for hospitals with excessive re-admits within 30 days, set at 1% in 2013 and going up to 3% in 2015. But … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged Capability, Consumers, Coordination, Cost, disruption, hospitals, Margins, regulation, Risk, Service | Leave a comment

Differing manufacturer responses to the Bangladesh factory collapse

Posted on May 6, 2013 by aviyer2010

An article in the New York Times. (May 1,2013) describes the differing public stances by manufacturers. Bennetton, the Children’s Place and Cato Corporation distanced their link to the plant they used as a source, claiming their garments were not on … Continue reading →

Posted in Collaboration, Global Contexts, Operations Management, Supply Chain Issues | Tagged Collaboration, Cost, Global, manufacturing, regulation, Retail, Risk, Service, Supply Chain, Sustainable | Leave a comment

The competitive retail supply chain impact of online US sales tax collection requirements

Posted on April 27, 2013 by aviyer2010

An article in the Wall Street Journal (April 22,2013) describes the proposed impact of a Senate bill requiring online retailers to collect sales taxes based on buyer location. The goal is to level the playing field for brick and mortar … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged competition, Cost, Ecommerce, Margins, online, Retail, Service, Supply Chain | Leave a comment

Are readmission rates a good measure of hospital quality?

Posted on April 23, 2013 by aviyer2010

An article in the New York Times (March 30, 2013) describes the impact of Medicare penalties based on patient admission rates, claiming that such schemes have resulted in decreased rates, from 19% to 17.8% in one year. But others claim … Continue reading →

Posted in Operations Management, Service Operations | Tagged healthcare, hospitals, metrics, patients, Service, Supply Chain | Leave a comment

McDonalds “dual point” service approach and impact

Posted on April 23, 2013 by aviyer2010

An article in the Wall Street Journal (April 11,2013) describes a new “dual point” service system that replaces the single point cashier assisted delivery. Under the new system, customers pay, receive an order number and walk over to the other … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged Capacity, Consumers, Efficiency, Retail, Service | Leave a comment

The impact of sequestration on US supply chains

Posted on March 10, 2013 by aviyer2010

An article in Bloombergbusinessweek (March 11, 2013) describes the impact of the US government sequester on food and transport. Food inspector cutbacks means that meat, poultry and egg processors may have to cut back operations as the inspectors are required … Continue reading →

Posted in Global Contexts, Operations Management, Supply Chain Issues | Tagged Cost, Global, Imports, Inventory, manufacturing, sequester, Service, Suppliers, Supply Chain, Survival | 1 Comment

“Kumbh Mela” logistics challenges in Allahabad, India

Posted on March 6, 2013 by aviyer2010

An article in the Financial Times (March 3,2013) describes the challenges faced by authorities in Allahabad, India, during the Kumbh Mela, a pilgrimage spot for 80 to 100 million Hindus who arrive over two months, from January to mid March … Continue reading →

Posted in Global Contexts, Operations Management, Sustainability | Tagged Capacity, Global, Growth, Infrastructure, Kumbh Mela, Risk, Service, Supply Chain | 1 Comment