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Tag Archives: Service
Robots to pick drug dosages
An article in Forbes (May 23, 2011,62-66) describes robotic picking and lifting of drug dosages by Remedi Seniorcare. Conveyor style robots take pills from tubes and create individual patient daily dosage sealed plastic pouches. This saves time for nurses and … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues, Uncategorized
Tagged Cost, Service, Supply Chain
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Retailers compete by offering exclusive plants
A Wall Street Journal (April 27, 2011) article describes exclusive plants offered by Lowe’s and Home Depot as they compete for customer spend. For every $ 1 spent on plants, customers are reported to spend an additional $ 3 on … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues
Tagged Loyal Customers, Margins, Retail, Service, Supply Chain
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Hospital Penalties for preventable patient infections ?
A New York Times article (April 13,2011) describes a study doe by the VA hospital to screen patients for MRSA, require use gloves and gowns and hand washing by care providers. The study reported a 62 % drop in infections … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Consumers, Cost, hospitals, infections, Service, Supply Chain
1 Comment
Panic Buying or redesign to avoid potential Japan earthquake related supply disruptions
A New York Times article (March 28, 2011) describes actions being taken by manufacturers to prevent supply disruptions of their product. Hollywood film equipment suppliers are scouring the world to build up stocks of tape, and also suggesting digital options. … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues
Tagged disruption, Global, Japan earthquake, Service, Suppliers, Supply Chain
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Brick and Mortar Retailers urge sales tax collection by etailers
A Wall Street Journal article (March 17, 2011) describes a move by retailers such as WalMart and Target to force internet merchants to collect sales tax – a much needed source of revenue for struggling states. The move has resulted … Continue reading
Posted in Ecommerce, Service Operations, Supply Chain Issues
Tagged Ecommerce, Inventory, Margins, Service, Sustainable
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Rebound or Backfire Effects of Energy Efficiency Mandates across the supply chain
A New York Times article (March 8, 2011) describes the impact of energy efficiency mandates across products. Front loading washers, a response to energy efficient washer mandates, are observed to result in dirtier clothes and perhaps, as a consequence multiple … Continue reading
Posted in Operations Management, Service Operations, Sustainability
Tagged Consumers, Cost, Efficiency, Service, Supply Chain
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Recycling Cell Phones and Supply Chain Impact
A Wall Street Journal article (March 5, 2011) describes the growing used cell phone recycling industry. Consumers preferring old models so they do not heave to learn new features, or desiring a lower cost phone, seem to flock to these … Continue reading
Posted in Global Contexts, Operations Management, Supply Chain Issues, Sustainability
Tagged Consumers, Global, Rare Earths, Service, software, Suppliers, Supply Chain
1 Comment
Shrinking Retail Store Sizes
A Wall Street Journal article (March 3, 2011) describes a move by Best Buy, Staples and WalMart to move to smaller stores with a smaller range of SKUs. The article suggests that the very large selection of SKUs at Amazon.com … Continue reading
Posted in Service Operations, Supply Chain Issues
Tagged Cost, Retail, Service, Supply Chain
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New retail outlets for book publishers – apparel, hardware stores
A New York Times article (February 28, 2011) describes book publishers use of apparel retailers (Marc Jacobs, Kitson, Urban Outfitters), hardware stores (Lowe’s Pro Bass Shops) as outlets for book sales. The decline of Borders, and the increased focus on … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Capacity, Consumers, Cost, Ecommerce, Margins, Service, Supply Chain, Trends
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Choosing the Apple option or the Google option – a quandry for publishers
An article in the New York Times (February 21, 2011) summarizes two choices for publishers wanting electronic magazine sales – go through the iTunes store and pay Apple 30 % and get no consumer information, or go through Google and … Continue reading
Posted in Operations Management, Supply Chain Issues
Tagged Consumers, Cost, Ecommerce, Margins, Service, Supply Chain
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Global Supply Chain Musings 