Category Archives: Service Operations

The competitive retail supply chain impact of online US sales tax collection requirements

Posted on April 27, 2013 by aviyer2010

An article in the Wall Street Journal (April 22,2013) describes the proposed impact of a Senate bill requiring online retailers to collect sales taxes based on buyer location. The goal is to level the playing field for brick and mortar … Continue reading →

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Are readmission rates a good measure of hospital quality?

Posted on April 23, 2013 by aviyer2010

An article in the New York Times (March 30, 2013) describes the impact of Medicare penalties based on patient admission rates, claiming that such schemes have resulted in decreased rates, from 19% to 17.8% in one year. But others claim … Continue reading →

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Why did J.C.Penney’s stable pricing not work ?

Posted on April 23, 2013 by aviyer2010

An article in the New York Times (April 14,2013) describes the consumer experience at retailers such as J.C.Penney and the need to enjoy the sale and anchor the value of product sold. J.C.Penney’s attempt to reduce sale items, reduce average … Continue reading →

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McDonalds “dual point” service approach and impact

Posted on April 23, 2013 by aviyer2010

An article in the Wall Street Journal (April 11,2013) describes a new “dual point” service system that replaces the single point cashier assisted delivery. Under the new system, customers pay, receive an order number and walk over to the other … Continue reading →

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Natural gas use by the US trucking industry – how fast can it happen ?

Posted on April 23, 2013 by aviyer2010

An article in the New York Times (April 22, 2013) describes the growing use of natural gas in the US trucks, with the industry consuming over 3 million gallons of diesel fuel daily. Natural gas use is estimated to cut … Continue reading →

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Can “Droptags” reduce damage processing costs ?

Posted on March 8, 2013 by aviyer2010

An article in the SupplyChainDigest(http://www.scdigest.com/ontarget/13-02-13-1.php?cid=672) describes a Droptag – a device developed by Cambridge Consultants consisting of a battery, bluetooth transmitter, accelerometer and memory chip to monitor whether packages have been dropped or mishandled. Upon delivery, the customer could detect … Continue reading →

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A move from “just in time” to “just in case” supply chain designs ?

Posted on February 13, 2013 by aviyer2010

An article in the New York Times (February 12,2013) describes claims that the number of distribution centers to satisfy US demand has increased from two to seven, as retailers demand quick deliveries wile cutting their own inventories. In addition, rising … Continue reading →

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Workshare programs to retain skilled workers during downturns and impact

Posted on January 27, 2013 by aviyer2010

An article in Bloombergbusinessweek (January 28, 2013) describes the impact of work share programs that enable access to Federal funds to support a fraction (70 % or so) of a worker’s wages when the employee works at least 40 % … Continue reading →

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Nokia’s sharing of 3-D print files for cellphone cases and the future

Posted on January 20, 2013 by aviyer2010

An article in the BBC website (http://www.bbc.co.uk/news/technology-21084430 describes plans by Nokia to make 3-D print files available to customers so they can print cases on demand on 3-D printers. The ease of access to customizable cases thus lowers the customer’s … Continue reading →

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Aravind Eye Hospital’s “maximize patients” to reduce costs strategy

Posted on January 19, 2013 by aviyer2010

An article in the New York Times (January 17, 2013) describes the Aravind Eye Hospital in India, where patients pay whatever they can afford but are provided high quality care regardless of payment. While a patient with no money might … Continue reading →

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