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Category Archives: Service Operations
Limiting number of times ebooks are issued in libraries
A New York Times article (February 28, 2011) describes a move by HarperCollins to limit the number of times an ebook at a library can be issued to customers to 26. Once this limit is reached, the ebook has to … Continue reading
Posted in Ecommerce, Operations Management, Service Operations
Tagged Consumers, Cost, Ecommerce, Supply Chain
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New retail outlets for book publishers – apparel, hardware stores
A New York Times article (February 28, 2011) describes book publishers use of apparel retailers (Marc Jacobs, Kitson, Urban Outfitters), hardware stores (Lowe’s Pro Bass Shops) as outlets for book sales. The decline of Borders, and the increased focus on … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Capacity, Consumers, Cost, Ecommerce, Margins, Service, Supply Chain, Trends
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Kidney Transplants – is matching available lifespans of kidney and patient appropriate ?
A New York Times article (February 25, 2011) describes a new proposal for allocation of transplanted kidneys – match the lifespan of the recipient and the kidney. The article describes the fact that in the current system an 18 year … Continue reading
Posted in Operations Management, Service Operations
Tagged Capacity, Cost, Efficiency, Suppliers, Supply Chain
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Fewer car dealers, higher dealer sales, how about the customer
A Wall Street Journal article (February 23, 2011) describes growth in demand at car dealerships – the result of the auto recovery but also the elimination of about 20 % of the dealers the last few years and elimination of … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Capacity, Consumers, Cost, dealerships, Supply Chain, Trends
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Eliminating a Shared Public database of Injury Report
An article in the International Herald Tribune (February 22, 2011) describes an effort by the US Congress to eliminate funding for a shared public database listing all injury reports for products like cribs, strollers etc. But opponents worry that the … Continue reading
Posted in Operations Management, Service Operations
Tagged Collaboration, Consumers, Cost, manufacturing, Supply Chain
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Is Apple more like Zara ? How can the ipad be sold for $ 500 ?
A article in WIRED magazine (February 21, 2011, Brian X. Chen) asks the question – how can the ipad be sold for $ 500 when other manufacturers cannot attain that price ? The answer suggested is that Apple is, for … Continue reading
Grocery Co-ops of small stores competing with Supermarkets
The Economist (January 29, 2011, pg 64) describes how a collection of small stores are uniting as a co-op to develop customer loyalty cards, negotiate with branded manufacturers and offer electronic discounts to preferred customers. The article comments on the … Continue reading
Adjusting Runway designs to new material cost realities
A Wall Street Journal article (February 17, 2011, D1) describes changes in runway designs to accommodate the rising prices of cotton, silk etc. One designer describes changes in material (leather to crinkled satin), length of the dress, number of bows … Continue reading
Posted in Global Contexts, Operations Management, Service Operations, Supply Chain Issues
Tagged fashion, Global, Growth, manufacturing, Sustainable, Trends
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Speeding up Medical Device Review and possible Quality Impact
A Wall Street Journal article (15 February 2011) describes a study of medical devices that received quick approval – if the device to be similar to others in the market and is intended for low to moderate risk patients. The … Continue reading
Posted in Operations Management, Service Operations
Tagged Capability, Cost, manufacturing, regulation, Service
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Michigan’s Unit Labeling Retail Law and Supply Chain Impact
A Wall Street Journal article (February 11,2011) describes a move to repeal the law in Michigan that requires every unit of product (“every jar of baby food, box of Jell-O and bag of spinach” according to the article) to have … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Costs, Legal, Loyal Customers, prices, Supply Chain
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Global Supply Chain Musings 