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Category Archives: Service Operations
Ecommerce, couriers and cash on delivery in India
An article in the New York Times (Sept 14, 2011) describes FlipKart – an ecommerce company in India that employs couriers for home delivery of orders with cash paid on delivery. Given the preference for cash transactions and payment ion … Continue reading
Posted in Ecommerce, Global Contexts, Service Operations, Supply Chain Issues
Tagged competition, Consumers, Cost, Ecommerce, Retail, Supply Chain
2 Comments
Mishandled Missioni line at Target.com and Impact
An article in the New York Times (Sept 14, 2011) describes the Target specific Missoni line offered at Target for a fraction of the price that it regular line is sold at Bergdorf Goodman ($ 40 vs $ 12,000). The … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Demand Surge, Design, Margins, Retail, Service
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Drug Shortages in the US – other issues
An article in the Economist (Sept 3, 2011, pg 29) describes the increase in drug shortages from 58 drugs in 2004 to 211 in 2010 and 198 by Sept 2011. Most of these drugs are generics whose prices are set … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues
Tagged disruption, drug shortages, Inventory, Low Margins, pricing, Supply Chain
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Managing an air traffic control tower from afar
An article in WIRED magazine (http://www.wired.com/magazine/2011/08/st_flybywire/) describes technology used in Sweden that can provide a 360 degree hid-def screen view of aircraft and detailed data around a control tower. The benefit is that a air traffic controller can be located … Continue reading
Posted in Ecommerce, Operations Management, Service Operations
Tagged Infrastructure, Outsourcing, Quality, Service, software, Trends
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Plans to fix the US Postal System to avoid closure
A New York Times article (Sept 5, 2011) describes the financial crisis at the US Postal Service, which saw volumes decline by 22 % in the alst five years and is estimated to loose another 30 % of volume in the … Continue reading
Posted in Operations Management, Service Operations, Supply Chain Issues
Tagged Capacity, Collaboration, Cost, Design, disruption, Outsourcing, Retail, US Post Office
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Importing Indian rosewood to Gibson guitar plants, and customs office reaction
A New York Times article (August 31, 2011) describes a raid on factories owned by the Gibson Guitar Corporation that disrupted the company’s supply chain. The focus is on rosewood and ebony fingerboards imported from India. While Indian laws prevent … Continue reading
Posted in Global Contexts, Service Operations, Supply Chain Issues
Tagged Global, India, manufacturing, regulation, Supply Chain
1 Comment
Nurse Navigators and patient service supply chains
A Wall Street Journal article (August 16, 2011) describes the role of a nurse navigator to assist patients from start of the diagnosis through completion of treatment. The nurse navigator starts with the patient right from initial diagnosis (in one … Continue reading
Posted in Service Operations, Supply Chain Issues
Tagged Consumers, Coordination, Cost, healthcare, Service, Supply Chain
1 Comment
Struggling with recovery from the Tsunami – Honda vs the rest
A Wall Street Journal article (August 17, 2011) describes differences in the recovery from the tsunami across Nisaan, Toyota and Honda. While Nissan has 54 days of inventory in stock, Toyota has 34 days and Honda 18 days of supply. … Continue reading
Posted in Global Contexts, Operations Management, Service Operations, Supply Chain Issues
Tagged Capacity, Collaboration, Cost, Design, disruption, Global, Modular, Supply Chain
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“Amazon Law” and supply chain impact
A Wall Street Journal article (August 3, 2011) estimates that being required to collect sales tax would reduce Amazon.com’s sales by 1.4 % or about $ 650 million per year. While operating without a brick-and-mortar store in all states, Amazon.com does … Continue reading
Ecommerce Robustness during economic downturn
A Wall Street Journal article (August 14, 2011) describes the potential growth of ecommerce businesses (10 % in 2011 and 9 % in 2012) even as overall retail sales are expected to decrease. Increased selection, pooled inventory that can be … Continue reading
Posted in Ecommerce, Operations Management, Service Operations, Supply Chain Issues
Tagged competition, Consumers, Cost, Ecommerce, Efficiency, Service, Supply Chain
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Global Supply Chain Musings 