Category Archives: Operations Management

Planning the impact of fog, snow and rain at UPS to prevent delivery delays

A Wall Street Journal article (Dec 23, 2011) describes the 120 million packages delivered by UPS in the week of Dec 25, with late shipments creating costs between $5 and $ 30. UPS claims that its monitoring of the weather … Continue reading

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged , , , , , , , | Leave a comment

Business Class seat comfort based airline competition and supply chain impact

An article in Bloombergbusinessweek (Dec 19,2011) describes airline competition to attract business class passengers, who pay 3 to 10 times the economy fare, are 15 % of the seats but 50% of the flight revenue.Business class seats, with new features, … Continue reading

Posted in Operations Management, Service Operations, Supply Chain Issues | Tagged , , , , , , , , | Leave a comment

Reverse Logistics – managing the US Army withdrawal from Iraq

An article in Bloombergbusinessweek (Dec 19, 2011) describes the management of the ramp down in Iraq, with 2 million items to be accounted for removal. The choices (1) donate to Iraq,(2) ship back to the US Army for use, (3) … Continue reading

Posted in Global Contexts, Operations Management, Supply Chain Issues | Tagged , , , , , , | Leave a comment

Reducing design elements to improve supply chain performance at Lego

An article in Bloombergbusinessweek (Dec 19,2011) describes Lego’s decision to outsource themeparks, sell the entertainment division and decrease the number of design elements available to designers from 12,900 to 7,000. The company describes each new element as creating both mold … Continue reading

Posted in Global Contexts, Operations Management, Supply Chain Issues | Tagged , , , , , , | 2 Comments

Industry Impact of Loss of funds for light bulb efficiency enforcement

An article in the New York Times (Dec 16, 2011) describes loss of funds for enforcement of new light bulb standards, requiring a 25%reduction in energy use for 100 watt bulbs. Thus, while the standards kick in as planned in … Continue reading

Posted in Operations Management, Supply Chain Issues, Sustainability | Tagged , , , , , | Leave a comment

Using security cameras to fine tune retail assortment and displays

An article in Bloombergbusinessweek (Dec 19, 2011) describes the use of security camera video data to track consumer flows within Montblanc’s retil stores, with software by Retailnet enabling adjustments that increased sales 20 %. Given that individual tracking of customer … Continue reading

Posted in Ecommerce, Operations Management, Service Operations, Supply Chain Issues | Tagged , , , , , , | Leave a comment

How many domestic automakers does China need ?

An article in Bloombergbusinessweek (Dec 19, 2011) describes China’s auto sector has having 70 automakers with 55 of them accounting for 11 % of sales.  Foreign automakers account for 58% of sales.  The Chinese government plans to further concentrate the … Continue reading

Posted in Global Contexts, Operations Management, Supply Chain Issues | Tagged , , , , , , | Leave a comment

Swatch’s plans to cut back component sales to competitors and supply chain impact

A New York Times article (Dec 10, 2011) describes a decision by the Swatch Group to cut back sales (to 85 % of 2010 levels and ultimately to zero) of components to competitors. Buying these components from Swatch had enabled … Continue reading

Posted in Global Contexts, Operations Management, Supply Chain Issues | Tagged , , , , , , , , , , , | Leave a comment

Balancing Wind, Water energy and salmon interests

An article in the New York Times (Dec 7, 2011) describes the coordinating role played by a Federal power agency, Bonneville Power Administration, that was faced with accepting power from hydroelectric and wind sources during stormy weather.  The agency dropped … Continue reading

Posted in Collaboration, Operations Management, Service Operations, Supply Chain Issues, Sustainability | Tagged , , , , , , , , | Leave a comment

Used US car batteries, EPA regulation and Mexican pollution

An article in the New York Times (Dec 9, 2011) describes the EPA regulation of lead recycling from the 97 % of batteries recycled, the consequent cost impact of these regulations of $ 20 million in capital investments to comply, … Continue reading

Posted in Global Contexts, Operations Management, Supply Chain Issues, Sustainability | Tagged , , , , , | Leave a comment