Author Archives: aviyer2010

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About aviyer2010

Dean and H. William Lichtenberger Chair in Management at the School of Management, University at Buffalo, State University of New York.

Outsourced Legal Services

Posted on October 1, 2010 by aviyer2010

A recent New York Times article described the outsourcing of legal work to lawyers in India. The concept of splitting white collar work into a standard and a customized component is interesting. A careful splitting of such work requires coordination … Continue reading →

Posted in Global Contexts, Service Operations, Supply Chain Issues | Tagged , , , , | 1 Comment

Nespresso Coffee pods

Posted on October 1, 2010 by aviyer2010

An article in the New York Times (August 20) talks about Nespresso and its rivals and their legal struggles. Nespresso’s coffee machines generate profits through sales of the coffee pods. Rivals are trying to create generic versions of these coffee … Continue reading →

Posted in Global Contexts, Operations Management, Supply Chain Issues | Tagged , , , | Leave a comment

Multi-Channel Logistics at Nordstrom

Posted on October 1, 2010 by aviyer2010

In the August 24, 2010 issue, the New York times page B1 had an article titled “The Web as a Store Window – Nordstorm Links Online Inventory to the Real World”. The article describes how customers can look for a … Continue reading →

Posted in Ecommerce, Service Operations, Supply Chain Issues, Uncategorized | Tagged , , , | Leave a comment