Monthly Archives: April 2013

McDonalds “dual point” service approach and impact

Posted on April 23, 2013 by aviyer2010

An article in the Wall Street Journal (April 11,2013) describes a new “dual point” service system that replaces the single point cashier assisted delivery. Under the new system, customers pay, receive an order number and walk over to the other … Continue reading →

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Natural gas use by the US trucking industry – how fast can it happen ?

Posted on April 23, 2013 by aviyer2010

An article in the New York Times (April 22, 2013) describes the growing use of natural gas in the US trucks, with the industry consuming over 3 million gallons of diesel fuel daily. Natural gas use is estimated to cut … Continue reading →

Posted in Operations Management, Service Operations, Supply Chain Issues, Sustainability | Tagged , , , , , , | 1 Comment